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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Generally a pretty crummy hotel. Older property, not delabidated, but worn and tired to be modest. Poor service to be polite. One staff person max, never at front desk, and rarely willing to extend themselves. Amenities poor to nonexistent. No house keeping, no breakfast, slow unreliable internet. Kitchen not fully equipped. Loudest, noisiest squealing fan on heater, kept us up all night. Guests were loud, rude, noisy, with kids running and yelling up and down the corridor till 3.00 am one night. Just a poor property, ugly, ... read more
Business response:
Larry, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned departments, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I walked in and waited 10 mins for someone to show up to the front desk. While I was waiting I got 2 bug bites. Don’t stay here. It’s not clean.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Too many young people walking in parking lot screaming.....in and out building...in front of building smoking weed....it felt more of a motel than hotel for Beachwood...Very displeased...
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not truthful free wifi While the room was adequate for the price the advertised grab and go breakfast was packaged oatmeal, mini muffins or granola bars. The biggest issue was the advertised free wife available, the speed was negligible, in fact so slow I could not leave this review last night. What they wanted was you to purchase the upgraded speed for $4.79. I will not ever stay at an extended stay America again too many other places offer high speed WiFi in their advertised price.
Business response:
Alton, we apologize for falling short of your expectations for a comfortable and enjoyable stay. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel wasn’t very clean. The bed in our room was king sized however the bedding was for a smaller bed. Extremely limited amenities in room-no hair dryer, no coffee maker/hot tea, has a full kitchen but does not provide cups or other kitchen essentials. Overall, would not choose to stay at this hotel again.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us. Please know various in-room amenities along with the kitchenware are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don’t choose this hotel Terrible dirty room and bed smell was bad trash wasn’t taking out I will never go there again
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience, and we are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Unsafe. Reserved and paid for the room for two nights on Hotels.com. When I arrived at the property at about 11:00 pm, I was told they had no room for me. The desk clerk Pam chastised me for not contacting the hotel to say I would arrive late, despite the email I showed her that said my reservation was "confirmed." They would not give me my money back. Then they said they had a room but it had to be cleaned first. I said I would wait. Then the desk clerk said that they could not unplug the toilet of the room that they were c... read more
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it will be used as a training tool to ensure we deliver top-notch level services to all of our guests moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to r... read more
I've had better wifi on a bus in Finland. Don't get your hopes up for breakfast. Best thing about this place was the price
Business response:
Thank you for being our guest and for letting us know that you liked our affordable rates. However, we are sorry for your disappointment with our breakfast offerings and internet service. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.