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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad experience The cleanliness of the bathroom was terrible, feces was still present on the inter-toilet bowl. There was no shower curtain for the tub, plus I killed two roaches. The TV was difficult to watch because it had a line going through it.The TV was difficult to watch because it had a line going through it. And I wasn’t even offered a clean room or any compensation.
Business response:
Tommie, we sincerely apologize for the cleanliness and maintenance issues you experienced in your room and regret the inconvenience it caused. We have taken a note of your review and have shared it with the concerned team so that no future guests encounter a similar issue. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The hotel location is good, many restaurants and gas stations near by. The price is good. Room is clean, mattress is solid and no odor. The major problem is that hotel does not a breakfast eating area. The breakfast is as simple as just mini-muffin and candy bar to pick and go. No any hot breakfast except two pots of coffee. Also, the room does not have any cloth hunger. You have to bring your own or may try to ask the front desk for some, which I did not do either. Overall, the stay there is not bad.
Business response:
Thank you for sharing your experience. Although you liked our location and room, we are sorry your stay was not your expectations and regret the disappointment you had with our breakfast offerings. Your review has been shared with our brand leaders to determine new choices. Also, your feedback will be used as a training tool to improve our service moving forward. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There was hair in the kitchen and bathroom sink a bandaid in the tube but i will say that the young man at the front desk came right up and fixed the problem
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. On a positive note, we're glad our attentive associates resolved it. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Upon arrival the fire alarm lights were flashing and the staff could not answer clearly as to why. Then around 12am the water was shut off... and was not restored before departure
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider a future stay as we wo... read more
Stains on the bed and hair in the bed, uncleaned kitchen, water not working for hours and was brown looking when it came back on the following morning. Front desk never answered the phone and no employee was present when I went downstairs. WiFi does not work st all.
I entered into the room there was no toilet paper
Business response:
Robert, thank you for sharing your experience. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as toiletries and other items. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will consider a future stay as we would w... read more
Very not clean sheets, towels. There was "soap scum" in the bath tub! I would not stay there again not even for free!
Business response:
Hermiz, thank you for reviewing our hotel. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we’re working with them to avoid such incident from happening again. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.