This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was not clean and sheets were dirty with what looked like urine stains.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret that this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I want my money back, staff extremely unprofessional.
Business response:
Thank you for taking the time to share your comments. We strive to deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Dump with questionable clientele and few amenities.
Business response:
Thank you for choosing our hotel for your stay. We want to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
There was no breakfast. Oatmeal and a bar is not breakfast. Also there is no bathroom in the lobby, basically no lobby space at all. This hotel might as well be a super 8 cause that’s what it reminded me of
Business response:
Thank you for your feedback about our hotel. We are sorry we missed meeting your expectations during your stay and that you were not happy with our grab-and-go breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
I did not like nothing about it and will never stay there again
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Terrible, quarantine.. terrible terrible service..
Worst hotel experience ever. Absolutely awful experience . The room had no dishes or cups and no one offered these at check in (apparently they are kept under lock and key). The TV had fuzzy pictures. The toilet back was not bolted correctly and rocked precariously. The icing on the cake was the 1am loud and boisterous talking of the ladies cleaning rooms on our hall. I could not believe they were cleaning g st this hour, even vacuuming. They were rude and did not stop their loud talking when asked. The phone was not working... read more
Business response:
Nancy, we are glad you stayed at our hotel. We apologize for the service issues you experienced. Although this is not a normal occurrence here, we realize that even one misstep in this area is too many. We are working with our entire team to ensure we are more careful about going forward. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Completely frustrating I asked for a noon checkout. They said yes no problem. Water was turned off to the building during my shower at 11:30am. I called front desk and had to beg them to turn my water back on for 10 minutes. Waited 20 minutes for them to do that. Then 5 minutes later a guy/employee bangs on my door asking if I am now going to stay another night. I told him I had arranged a late checkout ten minutes later another guy puts a card in the door to come in. Thank god I had the lock bolted. I told him I was still i... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.