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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
It was probably the dirtiest Hotel we have ever been to,stayed for a week and not even once the room was cleaned ,even the lobby was the dirtiest.toilet seats were broken ...bedsheets were stained n the blankets were threadbare ...pillows lumpy...there is not a single good thing I can say about this hotel just the location maybe😡
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We encourage you to try us again in the near future. We are confident y... read more
Check in was a nightmare, and we were double charged for the room.
Business response:
Dear Aaron, thank you for being our guest and for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
The room was dirty with stains on the walls. The room smelled bad. The linen looked like it had not been changed. There were no glasses in the room for water. The breakfast consisted of coffee and granola bars. Will not stay there again!
Business response:
Douglas, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
The property was poorly maintained, showed age, and showed a lack of concern for keeping looking in top shape
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Maggie, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Rooms need sanitizing! From checkin to breakfast, this was our worst experience with a hotel. The surly Mrs. V almost had an altercation with the manager before she checked us in, then got huffy when we requested dishes before dinner time, an hour after we first requested them, even though she had promised they would be ready in 10 minutes. There appears to be a serious staffing problem here. The bathroom had toothpaste on the faucet, hair and a false eyelash on the floor. The carpet was sticky - gross! The kitchenette was s... read more
Business response:
We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.