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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The sink was dirty the room smelled bad the employees were rude and unprofessional and there was swept trash and crumbs under the dresser
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The staff was nice and curtious. Water would not get hot. Toliet would not flush properly. Stove was rusty and old looking
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team and has asked them to fix the problem immediately. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad experience The cleanliness of the bathroom was terrible, feces was still present on the inter-toilet bowl. There was no shower curtain for the tub, plus I killed two roaches. The TV was difficult to watch because it had a line going through it.The TV was difficult to watch because it had a line going through it. And I wasn’t even offered a clean room or any compensation.
Business response:
Tommie, we sincerely apologize for the cleanliness and maintenance issues you experienced in your room and regret the inconvenience it caused. We have taken a note of your review and have shared it with the concerned team so that no future guests encounter a similar issue. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The hotel location is good, many restaurants and gas stations near by. The price is good. Room is clean, mattress is solid and no odor. The major problem is that hotel does not a breakfast eating area. The breakfast is as simple as just mini-muffin and candy bar to pick and go. No any hot breakfast except two pots of coffee. Also, the room does not have any cloth hunger. You have to bring your own or may try to ask the front desk for some, which I did not do either. Overall, the stay there is not bad.
Business response:
Thank you for sharing your experience. Although you liked our location and room, we are sorry your stay was not your expectations and regret the disappointment you had with our breakfast offerings. Your review has been shared with our brand leaders to determine new choices. Also, your feedback will be used as a training tool to improve our service moving forward. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There was hair in the kitchen and bathroom sink a bandaid in the tube but i will say that the young man at the front desk came right up and fixed the problem
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. On a positive note, we're glad our attentive associates resolved it. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Upon arrival the fire alarm lights were flashing and the staff could not answer clearly as to why. Then around 12am the water was shut off... and was not restored before departure
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider a future stay as we wo... read more
Stains on the bed and hair in the bed, uncleaned kitchen, water not working for hours and was brown looking when it came back on the following morning. Front desk never answered the phone and no employee was present when I went downstairs. WiFi does not work st all.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.