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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need Remodeling Best thing about this hotel was the location. It needs an overhaul.
Business response:
Mark, thank you for reviewing your stay. Although our location was ideal for you, we apologize for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The front desk attendent Kevin was very helpful and courteous. However the accomodations were less than satisfactory. No breakfast was served. Because coffee machine was not working. The parking lot was not plowed from snow storm the night prior so my car was stuck in the parking lot. Room was dirty and smelled horrible. Sign on fridge suggested vending machine but didnt mention how they were credit card only vending machines. Finally would be nice to mention while booking weather its the north or south location due to 2 ext... read more
Business response:
Thank you for being our guest. Although you were pleased with the service provided by Kevin, we apologize for the difficulties during your stay with us. We have shared your concerns with the responsible teams in an effort to improve our performance to prevent these issues from happening again. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
No breakfast as promised, was stuck in parking lot for over an hour because the lot was not plowed from the snow. All people staying there had to help push cars out!!! Just an absolute mess!!!
Business response:
We regret falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered here. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Snow days Had To Miss My Meeting Because There was no snow removal options at the hotel. Stranded for 5 hours couldn’t move car. I wouldn’t recommend this hotel during the winter months
Business response:
Thank you for your review. We're sorry for the difficulty you mentioned. Although this is not a usual occurrence for us, we do apologize for the problems you encountered. Our goal is to provide a relaxing and comfortable experience for every guest, and we hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The cleanliness of the first room was deplorable...we moved into another room and it wasn't much better so we checked out two nights before our planned time and found another hotel. Based on this experience we likely would never use extended stay in the future.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Tv had an line going threw the screen
Business response:
Monica, thank you for evaluating your stay with us. We're sorry for the inconvenience you had due to the TV in your room. Please be assured that we have discussed your feedback with our maintenance team in order to fix the problems you mentioned immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.