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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was something biting me in the bed. It was very uncomfortable. The housekeeper was not helpful. However the manager and front desk clerk were very helpful afterwards.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
BEDBUGS Room Moved TWICE Because Of Bedbugs!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Bad smells, No Coffee I had to ask for a coffeemaker,then they had no coffee for it. I was leaving early every day for the hospital so I couldn’t take advantage of the coffee in the lobby. The elevator smelled like body odor. Yes I complained. The hallways smelled like pot.yes I complained the spray air freshener. The police were there for a domestic disturbance. The soap in the bath nearly took my skin off. Not my idea of a restful stay, when you are are worried about your loved ones in a hospital.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
It is a no-frills hotel. There was a problem with the hot water two mornings out of three that I was there. Only got one night's stay, Be Our Guest, as compensation for the trouble. Food for breakfast should be better.
Business response:
Thank you for your visit to our hotel and for your review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Uncomfortable bed. Uncomfortable bed Uncomfortable bed
Business response:
Thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to my attention. We hope you will give us another chanc... read more
NEVER again This hotel was filthy, in fact my room was changed three different times because each room was disgusting. Stained sheets, hair all over, dirty and smelly carpet and counters. Towels were even dirty as well as the entryways. I've traveled many places and stayed in a many hotels and this by far was the WORST. Sketchy people hanging out in the front of the entrance . I do NOT recommend booking this place.
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Reported to the staff that the HVAC unit in the room was broken and nothing was done about it.
Business response:
Thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Disappointed I booked the room online, went to check in and not only did the sale my room they were also over booked by a few rooms.
Business response:
Roychell, Thank you for selecting our hotel for your recent trip to Cleveland. We are sorry for the inconvenience you experienced upon check in. At times we have guests stay over unexpectedly and it does cause an impact to our arriving guests. We make every attempt to correct the situation and to alert our guests prior to arrival when possible. We would like to be your hotel of choice the next time you are in our area so you can have the positive experience you expected on this visit. General Manager
Business response:
Ruben, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.