Extended Stay America - Cleveland - Beachwood - Orange Place - South

Business response:

Kathy, thank you for your review. Please accept our sincere apologies for the inconvenience you had due to the unsatisfactory response from our front desk staff. We assure you that we have shared your feedback with the concerned teams, and we’re taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Jasmine, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry your stay was disturbed due to noise caused by the other guests and that we were unable to resolve it to your satisfaction. Your comments have been discussed with the concerned team to make sure this was an isolated event. Also, we wish we had the opportunity to resolve the issues with your bed while you were here. Once again, we apologize for the inconvenience and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We sincerely apologize we were unable to provide you room in a spotless condition upon your arrival. Your comments have been shared with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Although you liked our location, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Milagros, thank you for your comments. We are sorry to know you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and look forward to having you back with us in the future. Sincerely, Hotel Management