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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not book this hotel. After booking a double bed room, I arrived to find 0 available. The sweet clerk went and checked on the 2 that were open and said that neither had been cleaned. She then tried to give me a single bed room, but those were all booked as well. Then she made a phone call to her GM...in the end they gave me a single bed room without any type of refund for the difference in the booking price or the inconvenience of sharing a very small bed. I would not book this hotel again.
Business response:
Amy, thank you for the feedback. We are sorry for the reservation issue and for not accommodating you with the room you booked. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
My booked in advance room was giving away so i was out of the room person on duty was very rude instead of trying to assist me Nicole was on a personal phone call sitting at the front desk
Business response:
Candice, we are very sorry and cannot apologize enough for the rude behavior of our team and the reservation issue. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. We are investigating the issues you mentioned. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Do Not Stay Here Do not stay here. Dirty & Rude. Booked a room with a kitchenette, but they didn't have enough utensils for every room that had kitchenettes. They did not clean the room, just made the bed.
Business response:
Deanna, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
1st room(235) had bed bugs! 2nd room, the bed didn't have a top sheet and desk chairs were filthy!
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Horrible stay.... Jennifer Defils was rude and nasty. The facilities were nasty!!
Business response:
Gregory, thank you for taking the time to review your stay. We apologize for the poor service you received from one of our associates and the cleanliness issues you encountered while you were here. We have approached the associate who serviced you to get clarity and to ensure that situations such as yours do not occur again. We have also discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.