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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room not cleaned worst experience ever!!!
Can't even find a reservation Booked this hotel and they didn't even have my reservation when I came to check in. Then the staff tries to sell me a more expensive room for the night and different from the one I booked. Needless to say I did not stay there that night and needed a refund.
Business response:
Thank you for your recent review of your stay. I am sorry to hear about the miscommunication on your reservation. To uphold our company's high standards, we will be contacting the third party source that you booked through to assure moving forward this does not happen again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was okay when I got up in the room it was very relaxing
Very Happy Thanksgiving with the book the room so early in the morning but I did see a bug crawl across the countertop in the morning and the other guests across from me in the hall were talking lou, laughing and Slamming Doors back and fourth...@ 5:30am in the morning... like it was 12noon.
never again
Horrible experience! This was the dirtiest hotel I've ever stayed in! The room had absolutely no amenities; the "breakfast" was pitiful, the staff was never at the front desk. I ended up switching to the Super 8 across the street for way less money because it was clean, the breakfast was good and the staff was actually present!
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your stay was not pleasant. To uphold our company's high standards, we will be speaking with our staff. Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We were not able to use the kitchen are because there were no, dishes, silverware or pans, no coffee or coffee maker, NOTHING! The bed was not comfortable lumpy and hard, seemed old! The continental breakfast consisted of muffins and granola bars, not at all what we expected!
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was not to your satisfactory. I discussed your comments with the team, and we are making sure that it is communicated at check in that the dishes are available upon request. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
This was the worst experience I have ever had dealing with Hotels.com or directly with a Hotel. I was called by the Hotel the of my stay saying they transferred the reservation to the Extended Stay North. When I showed up at 12:30am they did not have a room. Then when I went to the Hotel that I booked and paid for on Hotels.com they did not have a room either. I don't know what happened but it was the worst experience of my life. Hotels.com customer service could find me another toom but it was a 45minute drive which was tot... read more
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that we were unable to accommodate you. I am sorry for your experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Find a cheaper one, it will probably be better! I usually give good ratings for, pretty much everything, but this place is horrible, I would give it a better rating if it was half the price, because I've been in better places that were actually cheaper. - Reception: "Maya"'s response to "hi, how are you?" is "Your last name?". I dragged my heavy luggage all the way to last room in the 2nd floor only to find that the card isn't working and went back to her to fix it. An apology would have been nice; she gave me an attitude in... read more
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for your unpleasant stay with us. In response to your feedback, I am speaking with our staff about the level of proper communication and customer service that must be maintained at all times. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.