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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I booked the room online, went to check in and not only did the sale my room they were also over booked by a few rooms.
Business response:
Roychell, Thank you for selecting our hotel for your recent trip to Cleveland. We are sorry for the inconvenience you experienced upon check in. At times we have guests stay over unexpectedly and it does cause an impact to our arriving guests. We make every attempt to correct the situation and to alert our guests prior to arrival when possible. We would like to be your hotel of choice the next time you are in our area so you can have the positive experience you expected on this visit. General Manager
Business response:
Ruben, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Charles, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
THRISTY!!!!!NO ICE PROVIDED!!!!. I was Appauled that no Ice bends was provided.I travel alot and this is the very first hotel that did not have Ice Makers. The 2 empty ice trays was a JOKE,since it takes time for the ice trays to make Ice.Based on this alone I won't be staying again with this hotel chain.
Business response:
Please accept my apologies for not meeting your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Nobody's perfect. Usually this hotel is just fine. This time, not so good. When I walked into the nonsmoking room it smelled good of cigarette smoke. I complained to the desk and she gave me Fabreeze to spray which took care of the smell. Then the AC never cooled the room. I complained about that, but since I was there on the weekend, nothing was done to fix it. This trip was disappointing for the accommodations, but I would still return because it's a good value.
Business response:
Terrie, thank you for your review. While we are glad you found us to be a good value, we are sorry you encountered cleanliness and maintenance issues you encountered in your room. Appropriate steps are already underway to ensure all our rooms are clean and everything is in a good working order. We appreciate your business and look forward to your return visit. Sincerely, General Manager
Discount Hotel With No Amenities We stayed two nights. Housekeeping did not make up the room after the first night. Basically a cheap hotel with a kitchen. If you don't need a kitchen then there's no reason to stay here.
Business response:
Charles, thank you for your feedback. We are pleased to know you had an overall pleasant stay. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We appreciate your business and hope you will stay with us again soo... read more
Filthy To start off with, no one staffs the front desk after 7. I arrived at 9, and called the number I was instructed to call to reach the night attendant, and got voice mail. Luckily someone who works there came in the front door and went off in search of the attendant, and I was able to check in. The hallway leading to my room smelled terrible, and there was a pile of dirty linens lying on the floor outside the door to my room, which was at the end of the hall. Housekeeping is only on request for a fee, which I am fine ... read more
Business response:
Delphyne, we regret our hotel did not meet your expectations. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Mana... read more
Business response:
Thank you for choosing our hotel for your stay. I sincerely apologize for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Unfortunately there was a bug on the wall I wasn't there all of 5 minutes and left. It really could use a facelift on the property and the staff offered to kill the bug but absolutely offered anything but another room I declined and left the STANK BUG made Me uncomfortable and I won't ever go here again
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.