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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
A Decent Stay Check-in was smooth; it is a fairly small hotel. Beware, the breakfast is not hot. Coffee is the only hot served item. Nice restroom & comfortable beds. I only wish room service would have offered their help at least once during my stay. Other than that, no complaints!
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are thrilled to know you enjoyed the service provided by our front desk staff and you had an overall pleasant stay. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
not Worthwhile for the room rate. Not clean, very tight space in the lobby and trash bags on the way to the rooms.
Business response:
We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
It had a refrigerator & microwave & a cooktop. It didn't have the kitchen supplied and ready to use. No dish soap, no paper towels. For most people this probally wouldn't be a problem but I am disabled and to go get the supplies for the kitchen would have been to much for me to handle.
Business response:
We apologize for the service issues you experienced, and we are sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. On a positive note, we are glad you liked the fully-equipped kitchen in your room. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I loved the privacy that this location provides. No one would even know I was there. Excellent when you need a day away from it all.
Business response:
Thank you for choosing Extended Stay America and for your kind review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Overall I give it a 4 Check in was great. Room was appealing to eye and comfortable just needed better maintenance. Microwave didn't work, floor around edge of beds not vacuumed, remote control was found under bed broken had to get a new one from desk, trash including chip bags and socks under bed with remote, and bathroom tub faucet had a constant stream of water dripping we could not get to stop. Staff treated us so well at checkout and we were so happy to see the hotel participating in the "hotel keys for the hope lodge" ... read more
Business response:
Jasmine, thank you for choosing Extended Stay America. We are glad to know you had a great check-in experience and that you also appreciated our associates. However, we regret the issues you encountered in your room. Our team works diligently to ensure our guests have memorable experiences, so your comments will be shared with them. Thank you again, and we hope to see you again. Sincerely, Hotel Management
Business response:
Mario, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Briasia, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I came in to no one at the counter. No bell no response when calling verbally or by phone. In the morning the internet was not working, I had to call three times due to having to wait for the attendant to got from the 3rd floor to the front desk. Just to end up having to call the internet provider.
Business response:
Thank you for reviewing your stay. We are very sorry for the internet issues you encountered while you were here and regret the front desk was not available to help you out with this matter. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. Also, we have shared your comments with the front desk to be more attentive in their work so that no future guests encounter a similar issue. We hope to have another opportunity of welcoming you back ... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,124 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.