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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yo much to type . I would rather have someone call me to talk to someone personally .
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The location is great. Maybe I missed it in the fine print, but I wasn't informed that there was no housekeeping service unless you stay for over 7 days until day 2 of me asking.
Business response:
Patrice, thank you for staying at Extended Stay America. We are pleased to know you liked our location and that you had a pleasant visit. However, we regret not communicating our housekeeping policy upon arrival. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
very dissappointed They put me in a room that the people had a dog in dog hair was still visible the blanket had nasty stains on it was very dissapointed
Business response:
Dorothy, thank you for your feedback. We apologize for the maintenance and cleanliness issues you encountered, which resulted in a disappointing stay. Please know, we are working with our team to make sure all procedures are being followed, so this does not happen again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Staff Member was Horribly Rude The hotel wasn't that bad. But one of the hotel staff was having a conversation as t midnight in the hall, woke me up, and then when I asked if they could quiet down, she was so rude to me I couldn't believe it. I've never been treated by hotel staff like that before. Horrible.
Business response:
Thank you for letting us know about your stay. Although you liked our well-kept property, we are sorry for the service issue you had. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize for th... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,147 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.