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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud fridge, hairs stuck in towels, rusty stove top, dirty windows. Cost ten dollars more than listed on the site and agreed upon Expedia on site.*
Business response:
Dear Dominic, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to your return to regain your trust!Sincerely,Hotel Management
There is as a Roach in my room. I informed the front desk. They gave me another room but I could not get comfortable so the next day I checked out. I called there customer service and they gave me a turnaround Time if 48 hours when someone would get back with me. That did not work for me so I checked out.
Business response:
Dear Cornelius,We are deeply sorry for the disturbing experience you had in your room. Furthermore, we regret our service did not meet your expectations. Please know that we take these incidents seriously, and our team will address them appropriately. Thank you for bringing this to our attention. Your comfort and trust are paramount. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Nasty Dirty. Carpet was disgusting and wouldn't take my shoes off. Bed was hard and springs no longer worked.I like a firm bed but you couldn't roll over-- felt like concrete. Looks nice on outside but room smelled like trying to cover up animal urine. Hard NO to this place.
Business response:
Mary, I would like to apologize for the conditions of the room. We are aware of some of the rooms being in need of attention and the hotel is currently under renovations. We are remodeling the entire hotel and hope to be finished by the first of the year. I hope that you will consider giving us another chance in the future. Sincerely,Max Baire GM
Musty smell in the room.
Business response:
Dear Guest, We appreciate your feedback. Rest assured, we have stringent quality control standards in place to prevent the issues you encounter. We understand that our guests have numerous options, so our goal is to offer clean, comfortable suites at a reasonable price. The cleanliness and conditions you described are unacceptable and do not meet our standards. We will address this with our staff and emphasize the importance of exceptional customer service and attention to detail. We are sorry for your experience with us. Pl... read more
Property was unkept, had several odors, none pleasant. Breakfast consisted of bad coffee and cereal bars. I overpaid for this. Motel 6 would have been a better choice
Business response:
Dear Eric, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We regret that the condition of the property and the breakfast options were not satisfactory. Your comments are valuable and will be addressed by our team so that necessary improvements can be made. We strive to offer a positive experience for all our guests, and we are disappointed that we did not meet that standard during your visit. We hope you might consider giving us another chance in the future to provide a bette... read more
Not good, would not recommend.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details so that we can understand your concerns better. We strive to provide a positive stay for all our guests and are committed to making improvements based on your input. Thank you for sharing your thoughts, and we hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
The worst bed i I’ve ever slept in. Terrible smelling the room and hall
Business response:
Truly sorry that the comfort of the bed was not to your liking. We are just about to begin the renovations of this property and will be upgrading all the bedding. We will also be removing all the carpet in the hotel and replacing it with new flooring. Hopefully, this will eliminate the odor problem. We hope that after the renovation you will give us another chance to regain your trust. Sincerely,Max Baire GM
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.