This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is outdated. The water supply lines in the bathroom sink were not connected to the right faucet handle. There is no public restroom available. Called the desk for an extended checkout time. We were told that we would be charged for the extra time. Overall, disappointing.
Business response:
Dear Roger, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Location and staff were great. Rooms were in fair condition… damage from pets was concerning, and beds were horribly hard. This was definitely a situation that shows that you get what you pay for.
Business response:
Dear Chloe, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will share your comments with our housekeeping and maintenance team for future improvements. Thank you for choosing us and taking the time to leave your review. Please allow us the opportunity to welcome you back soon.Sincerely,Hotel Management
There is nothing special about this facility. If you are looking for a clean bed and a friendly staff at an affordable price, this is the place to stay. An in room coffee maker would have been nice.
Business response:
Dear Scott, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Restaurants are adjacent to hotel
Amanda from the front desk provided excellent customer service at the Brooklyn, OH Extended Stay! She’s extremely nice, great personality and very best helpful!
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.