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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was surprised that being in the area it's in, lots of weed smells, police presence and the room was fairly worn down. The carpet had stains, toilet was low making it hard to sit down and stand up. The staff was helpful but could tell they didn't want to be there. We had a non smoking room it still smelled. Even though it was conveniently close to restaurants, Walmart and the highway, we wouldn't stay here again.
Business response:
Dear Maria, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with... read more
The place is average and a little dirty. nothing special but a good rate. good location right off of 480 and near some restaurants
Business response:
Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as we continue to improve our services and facilities. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
The drawers were dirty. Key cards were not working
Business response:
Dear Scot, Thank you for taking the time to share your review with us. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance teams to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Great service
This day was rather pleasant the manager was really nice of the front desk and was very helpful as well
Business response:
Dear Darrin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our front desk staff. We are fortunate to have them as a team member, and it is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
the place is showing its age but clean
Business response:
Thank you for being our guest!
Business response:
Thank you for being our guest
Where's the food, water,ice?
Business response:
Hello, Thank you for being our guest. As far as your concerns/questions. we have vending machines on the first floor, grab and go breakfast snack like items 6am-9:30am everyday, ice trays in your freezer-no ice machine in the building. If this was not suggested to you at checkin my apology. Hopefully you will stay with us in the future.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,473 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.