Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Tivey, Thank you for selecting Extended Stay America for your trip to our city. We are happy we met your expectations for a great hotel experience to fulfill your needs. On behalf of everyone, we invite you to revisit us whenever your travel brings you here!Sincerely,Hotel Management 

Business response:

Dear Mary, Thank you for staying with us and sharing your review. We are glad you enjoyed most of your stay; however, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. It was a pleasure hosting you, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Diana, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burns on the sink and the carpet. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management 

Business response:

Dear John, Thank you for your positive review of Extended Stay America! We're thrilled you had a great experience with our staff and found our hotel convenient. We aim to provide flexible options for our guests, and we're glad you found the cost of extending your stay reasonable. Your satisfaction is important to us, and we look forward to welcoming you back in the future should you need to extend your visit again.Sincerely,Hotel Management