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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nice but they didn't give us enough pillows and when i asked for more and a blanket they claimed not to have any. Other than that it was good.
Business response:
Dear Mary, Thank you for staying with us and sharing your review. We are glad you enjoyed most of your stay; however, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. It was a pleasure hosting you, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Good
The room smelt of smoked cigarettes. Therewere cigarette burns on the sink and burn marks in the carpet.
Business response:
Dear Diana, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burns on the sink and the carpet. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management
Great staff! I had to extend my stay it’s only $10 an extra hour not bad at all!
Business response:
Dear John, Thank you for your positive review of Extended Stay America! We're thrilled you had a great experience with our staff and found our hotel convenient. We aim to provide flexible options for our guests, and we're glad you found the cost of extending your stay reasonable. Your satisfaction is important to us, and we look forward to welcoming you back in the future should you need to extend your visit again.Sincerely,Hotel Management
Good
Clean friendly staff always someone up front to help with anything
Business response:
Dear Amanda, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure cleanliness and that our guests have an exceptional experience. So we are happy to know your positive feedback, and we thank you for recognizing their effort. It was a pleasure to host you, and we look forward to seeing you again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.