Extended Stay America - Cleveland - Brooklyn

Business response:

Thank you for being our guest! 

Business response:

Dear Felestine, We are sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there is anything specific we can do to improve; please don't hesitate to reach out to us directly. We strive to provide exceptional experiences for all our guests and hope to welcome you back for a more enjoyable stay in the future. Thank you for your feedback.Sincerely,Hotel Management 

Business response:

Thank you for being our guest 

Business response:

Thank you for being our guest! 

Business response:

Dear Ashley, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your recent experience with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. On the positive side, we appreciate you mentioning that you enjoyed the service of our associates. We hope to have the opportunity to better your stay, ... read more

Business response:

Dear Omar, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location with clean and comfortable rooms made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Kyla, We appreciate your feedback and apologize for any inconvenience you experienced with the room odor. Our team strives to provide a comfortable environment, and we regret falling short of expectations. Your comments are crucial for our ongoing improvements, and we'll address this matter internally. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management