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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was nice. Not new and does need work. Staff we interacted with were very friendly.
Business response:
Lesley, thank you for being our guest. We are pleased you enjoyed your stay overall, and liked our friendly staff. However, it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Staff was very nice. Great location limited amenities
Business response:
Thank you for choosing to stay with us. We are happy you liked our courteous staff and convenient location. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you again for staying with us and we look forward to your next ... read more
Disappointing for the price We have stayed at Extended Stays before, but this one was really "do it yourself" to an "extended" degree. The rooms have no dish soap, paper towels. There is no room service unless you are there more than a week. If you need more towels or want clean sheets you have to bring them down to the desk. You have to ask for any dishes, silverware or any appliances like toasters. Grab and go breakfast means coffee, tea, granola bars, packaged muffins and oatmeal packets. That's it. We didn't even have pa... read more
Business response:
Marianne, thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to the cleanliness of your room and our breakfast offerings. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Also, we are sorry you did not like our hotel policies. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Friendly and knowledgeable staff. Close to airport.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. It is nice to read you not only liked our convenient location close to the airport but also the service provided by our staff. We value your feedback and look forward to welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.