Extended Stay America - Cleveland - Brooklyn

Business response:

Thank you for choosing our hotel for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Thank you for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Denise, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your well-kept suite and had a peaceful stay with us. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Kim, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Hans, thank you for being our guest. We are sorry for the smoke smell you experienced and that we missed meeting some of your expectations. We have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Kia, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. However, we are sorry for the inconvenience you had with the alarm clock. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our brand leadersto assist them when determining new breakfast offerings for future implementation. Wehope you will give us another ch... read more

Business response:

Jessica, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management