Extended Stay America - Cleveland - Brooklyn

Business response:

Elizabeth, thank you for staying at Extended Stay America. We are happy to read that you loved our reasonable rates and our convenient location. We value your observation in regard to the odor and the breakfast we serve. Your concerns will be shared with my respective team members to take corrective actions. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest providing your review. We are glad to know you had a comfortable stay with us and that our facilities were to your satisfaction. However, we are sorry you didn’t like our payment policy. Thank you once more for the feedback, and we hope you’ll choose us again on your next visit to our city. Sincerely, Hotel Management 

Business response:

Jacques, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Adam, thanks for sharing your comments online. We are thrilled to know you liked your well-maintained room and were impressed with our excellent service. Our team has appreciated you for recognizing their efforts in your review. On behalf of everyone here at Extended Stay America, we invite you to stay us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Ramesh, thank you for your review of Extended Stay America. Although you were overall satisfied with your stay, we are sorry we didn’t live up to some your expectations while you were here. We have shared your concerns with the concerned teams in an effort to improve our performance going ahead. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your time with us and that our attentive associates left you with a good impression of our hotel. We have shared your concern in regard to the bed with our team to ensure no future guest experiences the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Angie, thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. S... read more