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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected For what I paid, I have had better experience at other hotels for that price. Staff was not friendly at all. Most times the front desk person was "hiding" in the office or had their face buried in the computer. On arrival the spiel was robotic. No good morning. The free breakfast was disappointing. The receptionist called it a grab and go breakfast: coffee and a granola bar. :-0 Also, no regular, unsweetened cream for the coffee. Only two types available and both were sweetened and artificial. The room wa... read more
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Eric, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Great beds and kitchenette. Travelled for work. Great beds and kitchenette. Definitely not fancy but great otherwise
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with your well-equipped room. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Maid service for fresh towels should be every day. I put two adults on reservation and at front desk asked for enough wash clothes. Stayed there for two nights. One wash cloth for two adults. No maid service for fresh towels.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great deal, surprisingly good room. Good value, the price for a nice room with kitchenette, nice bathroom, good room with two desks. Location is convenient for doing business or pleasure trip to the city without staying right downtown on way higher prices. I was happy with what I got and thrilled with the cost.
Business response:
Gary, thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and affordable rates as well as your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Convenient Location Close to the Cleveland Airport with fairly easy access to the Interstate 480. Not a standard hotel with daily room service, this is for people willing to do a little self maintenance. More like a short term apartment. Reasonable price for t a reasonable experience.
Business response:
Thank you for taking the time to share your feedback. We are pleased you liked our convenient location, but we are sorry for not meeting all of your expectations. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Great place Amazing
Business response:
Sierra, thank you for taking the time to review Extended Stay America. We are grateful for your business and loved reading how much you enjoyed your stay with us! Thanks again for sharing your comments, and we hope you will choose us again in the future! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.