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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Thankyou The stay was quiet and peaceful the first night and the second night it sounded like someone was trying to kick the door!!! It scared me so much that I checked out in the middle of the night!
Business response:
Thank you for your stay and for your feedback. We are sorry to know about your experience and the inconvenience. We take the safety and security of all of our guests very seriously and have policies and procedures in place to ensure those. We value your business and hope you will consider choosing us again in the future. Sincerely, General Manager
One of the quests was at the front desk and was cursing out loud. I asked him to stop and he would not. I talked to the manager in charge and asked that this young man be kicked out. The manager did a fantasticly in calming him down and he apologized.
Business response:
Thank you for taking the time to share your experience. I am pleased to read that our staff did an excellent job handling the situation that you mentioned. They will be informed on the great job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Comfortable and quiet hotel My stay was nice and quiet. My room was clean and spacious. My only slight complaint if any was the showerhead sprouted water onto the floor while I had it on. The floor was quiet and the area was safe and convenient to shopping and the highway.
Business response:
Thank you so much for sharing your experience with us. I'm so pleased to hear that you had an enjoyable stay at our location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Hotel is fine overall. Bed was slightly worn and lumpy. But it is clean and right off the highway
Business response:
Thank you for taking the time to share your experience. I am pleased to see you enjoyed the cleanliness and your overall stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Please check bed before you lay down Pulled the covers back had long strings of hair on the brown cover that goes after the sheet good thing I brought my own
Business response:
Thank you for sharing your experience. Please accept our apologies on the the lack of cleanliness regarding your bed. Rest assured our housekeeping staff have been addressed on making sure to double check the rooms. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Low price, you get what you pay for Hotel wasn't very clean - 3 "fruit flies" or some other flying bugs in bathroom on arrival. In evening, trying to use sleep machine and a very strong smoke smell made sleeping impossible. Won't be staying here again.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the fruit flies and the smoke smell is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed these issues with the rest of the hotel staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next ti... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,478 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.