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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not up to standards of previous Extended Stays There is a sign in the room that if you forgot any toiletries, go to the front desk, and they would provide them. There was no conditioner in my room, which is standard in any hotel. I was told they did not carry conditioner, only shampoo. My room smelled of smoke. There was urine around the base of my toilet. I asked if there was a computer to print my boarding pass, and was told that there was not.
Business response:
Thank you for your review. The situation you described regarding the cleanliness of your bathroom is truly regrettable. As this hotel’s manager, I can assure you that I have shown this review to our staff and discussed your concerns to ensure your experience is not repeated.
great room! This was easily one of the best hotels I have stayed at in a while. Front desk service was great in helping me with a late check in, and for the room set just how I needed it. I will be staying again!
Business response:
Thank you so much for posting a review of our hotel. I'm so pleased to hear that you enjoyed your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great place to stay My room was excellent very clean. This was a good location for me close to the airport. I from Cleveland, almost all my family is there and I'm a Browns season ticket holder so I come there often and this will be the place I'll stay going forward. My hat is off for the staff that makes this place so inviting.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great stay for not a lot of money! We selected this hotel based on its "pet-friendliness," according to the lady I spoke to at hotels.com. When we arrived, it took over 2 hours for me to sign in because I was told the hotel is pet-friendly, but in reality only certain rooms are and they were all booked. Plus, I was surprised with a $25/per pet/per day fee up to $150. Traveling with 6 rats, I would not pay more than one of the fees, and made that known. There was no manager on duty, which I thought was a law, but the receptio... read more
Business response:
Michelle - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the floor in your room. I will speak with housekeeping about this to ensure it is properly addressed. We are sorry for this issue, but are happy to read that we provided you with an overall enjoyable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Great room but not so great front desk service Upon entering the lobby, it was a bit messy with boxes all over (looked like they were emptying things). The elevator floors could use some repair. Upon entering the room though, we were pleasantly surprised. Very clean and spacious. The beds were a bit squeaky but comfortable. The hallways were quiet and clean. The front desk clerk who checked us in was fine, but when we went down to ask for directions to the Quicken Loans Arena, we found another employee working the desk. We o... read more
Business response:
Thank you for taking the time to write a review of your stay. Your comments in regards to your room are much appreciated; yet, I was disheartened to read our front desk staff was not accommodating to your needs. In response to your feedback, I am discussing this situation with our staff so your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Overall good Enjoyed the hotel. No problems. Pleasant.highly recommend.
Business response:
The staff and I read your review and appreciate your kind remarks. It's great to hear that you enjoyed your stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
staff was very nice. And very helping
Business response:
Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,377 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.