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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay room, unprofessional staff The two employees that checked us in were unprofessional. One was complaining about how long her day was and that she wanted to go home and the other was talking explicitly about personal drama that had to do her children's father. All of the utensils that you assume are in the room are not, so we had to go to the front desk and ask for each item that we needed and wait for them to hand everything to us. The kitchen area was pretty dirty. I went to Walmart and bought some Lysol wipes to clean ... read more
Great overnight stay Had a quick overnight stay to attend a concert. Room was clean and comfortable. Full size refrigerator was very nice to have. Walking distance to restaurants, ample parking, quiet at night. Comfortable beds.
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your stay, and that our hotel was accommodating to your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We asked for 1 room with 2 double beds but when we got there they told us they didn't have any of those left. So they said they were going to put us in 2 rooms each with a QUEEN bed to make up for the fact that we couldn't all be in the same room. When we got to our rooms we found out that there was actually only a DOUBLE in each of the rooms. We were not very happy about this arrangement. Because of the arrangement of people, this did not accommodate us very well and we would have MUCH RATHER been told in advance.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the issues you experienced upon check-in. To uphold our company’s high standards, I will work with our front desk staff to make sure we are better monitoring our room inventory. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
quick mini get a way Close to expressway only about 15 to 20 mins away from downtown
Our sheets were dirty, but other than that we had a pretty good stay!
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
Quick overnight sports trip We waited 30 minutes for the hotel desk staff to come out to the desk. We called and heard the phone ringing no answer. She was polite enough when she finally answered the phone and indicated she would be at the desk. The amenities were good. Laundry room for traveling high school sports team. Great location near restaurants and shopping.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.