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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff, but smelly room I'll alternate between good & bad. The first thing we noticed was that we couldn't drive right up to the door. But no problem, friendly staff at the front desk. There was a big ugly stain on the elevator floor, but tasty coffee right by the door. Our biggest problem was the room LOOKED clean, but SMELLED like a giant armpit. There was nothing to be done about it, because the hotel was full. Night one, we were given a bottle of Febreze. Night two, we rose more of a stink about it (pun intended), an... read more
Business response:
Thank you for providing us with details about your stay. Your comments in regards to the friendliness of our staff are much appreciated; yet, I was disheartened to read that there was a bad odor in your room. Thank you very much for bringing this to our attention. I will be working with our housekeeping staff to ensure this does not continue in the future. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
nice hotel No what I classify a "continental breakfast". it is grab and go.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I’m glad we were able to provide you with a positive stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Wonderfull stay Comfort and reasonable hotel. Don't have to worry about cleanliness. Staff is good. Price is good.
Non Smoking rooms reeked of stale smoke. We were not advised at check in that all amenities including a water glass for rinsing our teeth had to be obtained at the front desk. Not cool. Live and learn but that might include avoiding an Extended Stay facility in future.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not explain our amenities upon check-in. As this hotel’s manager, I can assure you that I have reviewed your comments with our staff to ensure we are clearly communicating our amenities so your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel th... read more
Not clean Bathroom smelled horribly of urine which unfortunately made for a very unpleasant stay.
Business response:
I appreciate you bringing your experience to our attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with our housekeeping staff to review our cleaning procedures to ensure that each guest has a clean and comfortable stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay Hotels location ... read more
Very satisfactory Place was recently remodeled and was very pleasant. It was clean and roomy. The only problem was the toilet. The seat was damaged though not unusable. I didn't like the fact that the property has no ice machine. They expect the customers to make it themselves in the freezer but a one-night stay doesn't leave enough time for this. We would stay there again.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the maintenance issue you experienced. Still, I am glad to read that we were able to accommodate your needs with a positive stay overall. I truly appreciate your comments regarding our newly remodeled rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.