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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Bathroom I have stayed at this hotel numerous amounts of times however each time I stay there is something with the bathrooms first time the toilet was running and wet the entire floor every time we flushed this time, the tub stopper was broken causing the shower to full up, housekeeping is not a great success we always bring our own cleaning products each time. And why is that every time you request something from the front desk you have to go down and get it yourself l, why do I have to carry a tub full of dishes ... read more
Convenient and clean hotel My boyfriend and I went to a football game and this hotel was a nice quiet location outside of the city. It was perfect for our occasion. We were pleased with our stay. The room was clean, comfortable, and well kept. We were able to walk to restaurants as well. We stayed 2 nights and the hotel staff were also nice. I would definitely recommend or stay again!
Business response:
We appreciate you taking the time to share your experience. I am glad to see our accommodations were perfect for you and your boyfriend to relax. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Everything was great , only neg I saw was the so called continental breakfast. No juice, no fruit, no milk. Only snack bars, coffee, oatmeal packets to be used w/ water and muffins.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your expectations were not met with our grab-and-go breakfast. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Nice place, nice personnel and good room for the price. My two knock on this facility would be: It provides a kitchenette but absolutely no kitchen accessories, so what's the point? The soap, shampoo, etc. are sized for individuals the size of an ant and there were only two towels (and the quality of them was gas station shop towel at best).
OK hotel. Close to airport. Nice kitchen Nice amenities. Bigger kitchen than expected. Clean in general (I found a hair in the blankets, but a part of that it seem all clean). Close to the airport. Easy checkout and checking. Staff was not in her best mood, but it did her job well. Ratio price-service is great (even though it's kind of far from everything except from the airport).
Business response:
Thank you for your recent review of your stay with us here in Brooklyn, Ohio. The housekeeping issues you described are unacceptable and I sincerely apologize for your experience. To uphold our company's high standards I met with our staff and reiterating to them the importance of a friendly atmosphere upon arriving and to make sure this experience doesn't happen again going forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay... read more
Staff smoking ruined this hotel The last time I stayed here the room was clean. This time there was hair in the bath tub. What really made me give it a low rating was the awfull smell of smoke coming from the housekeepers room on the second floor. I checked in around 9 pm and this hotel is a non smoking hotel .well when I walked by the door that said housekeeping,it reeked. When I woke in the morning the whole floor smelled. I could even smell it in my room. I'll never stay there again. Management should fire them.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we didn't meet this expectation for you. As this hotel’s manager, I can assure you that I have coached and counseled my staff the importance of proper cleaning of all of our rooms and inspecting them after to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It w... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,455 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.