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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non Smoking rooms reeked of stale smoke. We were not advised at check in that all amenities including a water glass for rinsing our teeth had to be obtained at the front desk. Not cool. Live and learn but that might include avoiding an Extended Stay facility in future.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not explain our amenities upon check-in. As this hotel’s manager, I can assure you that I have reviewed your comments with our staff to ensure we are clearly communicating our amenities so your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel th... read more
Not clean Bathroom smelled horribly of urine which unfortunately made for a very unpleasant stay.
Business response:
I appreciate you bringing your experience to our attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with our housekeeping staff to review our cleaning procedures to ensure that each guest has a clean and comfortable stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay Hotels location ... read more
Very satisfactory Place was recently remodeled and was very pleasant. It was clean and roomy. The only problem was the toilet. The seat was damaged though not unusable. I didn't like the fact that the property has no ice machine. They expect the customers to make it themselves in the freezer but a one-night stay doesn't leave enough time for this. We would stay there again.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the maintenance issue you experienced. Still, I am glad to read that we were able to accommodate your needs with a positive stay overall. I truly appreciate your comments regarding our newly remodeled rooms. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Nice Hotel for Business Travelers The Extended Stay America in Brooklyn, OH was a very nice place to stay. I was in the area on business, and the room was comfortable as well as functional. Everything was clean as well as updated. I think I might try the upgraded internet offering the next time that I'm there.
Business response:
Thank you so much for posting a review of our property. It's great to hear that we were able to accommodate your needs and provide you with a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nothing special but did the job We were here attending a wedding nearby. Hotel room was clean and nice for the price. Cool bar right across the parking lot.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay and that our location was convenient for your needs. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,478 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.