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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is rude , room was dirty
Business response:
Dear Evelyn, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness of your room and the behavior of our staff. We understand the disappointment this caused, and it is certainly not the level of service we aim to provide. Please know that we are taking your concerns seriously and addressing them with our team to ensure improvements are made. We are committed to offering a more positive experience for all our guests... read more
This was first time staying here . When I got to my room ,the room was dirty ,plus pillows had no pillowcase . Bathroom was filthy . The front desk staff have very bad attitudes. They need to be trained again .
Business response:
Dear Evelyn, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your first stay with us. We understand the frustration of arriving in a room that did not meet your expectations, including cleanliness concerns and the lack of pillowcases. Additionally, we deeply regret that the service you received from our front desk team fell short. This is not the experience we aim to provide, and we are addressing these concerns with our team to ensure better service and room cleanliness in t... read more
Horrible service they can barely read my booking or spell my name then proceeded to get an attitude with me because I'm correcting him before he messes up my reservation yeah would never go again 0-10 would not recommend
Business response:
Dear Trey,We are sorry for the issues you had with our front desk during check-in. We strive to provide excellent service and take your comments seriously. Your concerns have been noted and will be addressed with our team to ensure this does not happen again in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Horrible
Business response:
Dear Trey,Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Not good hotel . I'm very very upset and I will not stay at this hotel again I didn't get really no sleep because the people on top of us was being loud and was making noise all night like stomping and it started at 12:40 kept going on so I called front desk at 2:09 and told them and he said he will go up there but it kept happening and happening I don't like to complain but when u have to drive two hours with no sleep not good so when I got home I slept all day. Not happy at all. And the entryway from the side and hallway s... read more
Business response:
Dear Jerilyn, We sincerely apologize for the noise disturbance and the issues with the hallway during your stay. We understand how important rest is, especially before a long drive, and we deeply regret that your experience was affected. Please rest assured that we are addressing these concerns to improve future stays. For added comfort, please feel free to request a room that meets your preferences in the future. We look forward to welcoming you back soon for a more peaceful experience.Sincerely,Hotel Management
I did not have high hopes for this property but I thought it’s only 1 night, we can get through it. Never again. Got there at 5. We were told our room was not ready and to come back in 40 minutes. We went to have dinner and came back at 6:20. Our room was still not ready. We had to change in my brothers room (his room was ready). We were in town for the Billy Joel concert. The room has a small kitchen so there are grease stains on a lot of the surfaces, including the door. Did not even go near the “breakfast” in the morning.... read more
Business response:
Dear Laura,Thank you for sharing your experience with us. We strive to provide our guests with a seamless check-in process and a comfortable stay, and we regret that we fell short during your visit. Your feedback regarding the room readiness, cleanliness, and breakfast service has been noted, and we will address these matters with our team to ensure improvement. Safety and satisfaction are our top priorities, and we hope you'll consider allowing us the opportunity to provide you with a better experience in the future.Sincere... read more
They advertise coffee and snacks but they weren't consistent with the times as stated. Room could have been nicer.
Business response:
Dear Robert, Thank you for sharing your feedback. We apologize for the inconsistencies with the coffee and snacks and any inconvenience this caused during your stay. Your comments about the room's condition have been noted, and we are committed to addressing these areas to improve the guest experience. We value your input and hope to welcome you back for a more seamless and enjoyable visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.