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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a bug when preparing to check out.
Business response:
Thank you for the review of your stay. We are sorry for the bug you encountered in your suite during the time of check-out. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. Thank you again, and we hope to have the chance to serve you better on your next visit. Sincerely, Hotel Management
nice place to stay clean rooms breakfast was not what you expected
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. Thank you again for allowing us to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management
No pool The cleanliness of the hotel was good as was the service. The biggest complaint about our stay was that there is no longer a pool. The listing for this particular property still lists a pool and my children were very much looking forward to swimming after a long day in the car. The breakfast is also very minimal. Overall, our stay was a good one but if you are looking to swim or want something more in the morning than a muffin, look elsewhere.
Business response:
We are sorry our hotel does not meet your expectations. We will verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. We are sorry the miscommunication you had with our pool. We also regret our breakfast was not of your liking and will share it with our Brand Leaders for future implementations. Thank you for sharing your feedback. Sincerely, Hotel Management
It was convient for our visit to a family get to together
Business response:
Thank you for being our guest. We are delighted to know that our convenience helped you a lot while making it to your families get together. Your comments are appreciated, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your review, hope things are great with you!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.