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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adequate for basic stay, no frills Bare-bones, but clean and safe. No hangers or coffee maker in the room, no dishes or cooking items in the kitchen. Oven worked okay, stovetop not so well. Bathroom was very clean, but there were tiny dinosaurs under the bed. Hallways were clean but strong cooking smells. GM on property, very friendly and competent. Place is a franchise, so the traditional amenities (breakfast etc) were not available even though they are listed on the website.
Business response:
Hi Naomi, Thank you for your valued review! We apologize the amenities weren't correctly presented at check in. We hope the next time you stay with us we can make it up to you by providing the cooking items upon request at the desk. We are currently working on getting the breakfast franchise detail noted on our booking sites.
Old property not impressed with maintenance.
Business response:
Jill, thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
well came in late from trip part of vacation, found hr i 1140 pm that leak out of air conditioning, did not wish to keep moving so put towels to. atch most.reported in a.m.
Business response:
Paul, thank you for being our guest at Extended Stay American and sharing your feedback. We are sorry for the issue with the HVAC unit in your suite, and for the inconvenience this caused you. We have discussed your feedback with our maintenance team appropriately. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
Perfect for our short stay
Business response:
Thank you for your feedback!
Property was clean The kitchen had no utensils
Business response:
Hi Jaideep, Thank you for your review! Please note at Extended Stay we keep the utensils behind the front desk for sanitary reasons. We will inform our front desk to notify our guests in the future of this change.
Business response:
Hi Sekou, Thank you for your high rating! We appreciate your business!
Just OK I expected nicer room & amenities I was surprised that it was as drab and none appealing on the inside. Also the sheets appeared to be very old with several spots and discolorations and skimpy on the towels.
Business response:
Hi LaDeidra, Thank you for your valued opinion. We will work hard to make the necessary changes listed in your feedback!
Muy bueno para el precio, todo muy limpio y atencion excelente
Business response:
Jackeline, thank you very much for selecting Extended Stay America during your visit to our area. It is wonderful to read that you not only enjoyed our superb service, but that you also found us to be an excellent value for the area. We look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,407 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.