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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No pool The cleanliness of the hotel was good as was the service. The biggest complaint about our stay was that there is no longer a pool. The listing for this particular property still lists a pool and my children were very much looking forward to swimming after a long day in the car. The breakfast is also very minimal. Overall, our stay was a good one but if you are looking to swim or want something more in the morning than a muffin, look elsewhere.
Business response:
We are sorry our hotel does not meet your expectations. We will verify the information on our website is current and accurate, so our guests are aware of our amenities and offerings. We are sorry the miscommunication you had with our pool. We also regret our breakfast was not of your liking and will share it with our Brand Leaders for future implementations. Thank you for sharing your feedback. Sincerely, Hotel Management
It was convient for our visit to a family get to together
Business response:
Thank you for being our guest. We are delighted to know that our convenience helped you a lot while making it to your families get together. Your comments are appreciated, and we look forward to seeing you at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for your review, hope things are great with you!
Enjoy the room and Kitchen Three nights. We enjoy the kitchen, especially the full size refrigerator. The only issue was that the Hotels.com description of the amenities said there was a Continental Breakfast. That is not true, It is only a simple "Grab and Go" of granola bars, muffins, and coffee.
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. We will verify the breakfast information on our website is current and accurate so our guests are aware of our amenities and offerings. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
OK. The hotel was OK for the price. The person above my room was making a bunch of noise late at night, but that is not the hotels fault. The hotel advertises grab and go breakfast, but the only thing available was instant oatmeal packets. Not exactly grab and go. Last, the comforter was stained, couldn't tell if it was cleaned or not.
Business response:
Zachary, thank you for sharing your review with us. Although you had an overall pleasant stay, we are sorry for the inconvenience you had. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Soda vending machine wasn't working. As a lifelong non-smoker it smelled to me as if someone in a nearby room wasn't obeying the rules the first couple days I was there, then it went away. I will continue to patronize this inn for its in-room amenities, convenience and value.
Business response:
We are delighted to read the review of your stay at Extended Stay America. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
I didn't like that the room that i reserved wasn't available. I was not notified until check in. Although management agreed to give me a second room at no charge, the day of checkout I was still charged.
Business response:
Thank you for the feedback. We are sorry we were unable to provide you the room of your choice and regret your stay was not a great one. Should you stay with us again please request a room that best meets your need, and we'll do our best to honor your request. Sincerely, Hotel Management
The desk clerk when I registered was so nice
Business response:
Amy, thank you for the kind review of Extended Stay America. We are happy to know you were impressed with the courteous service delivered by our team and that you had a great stay with us. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.