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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a bit of a smell when coming in and in the room- not sure I assumed the carpet. The lighting wasn’t the best but overall it said there would be a breakfast and the breakfast was a small English muffin and a coffee. This should be specified as it was the main reason I chose to stay here instead of others.
Business response:
Dear Luisa, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We are sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We would ap... read more
Kelly was phenomenal and made gyro it great and was very accommodating
Business response:
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again very soon!
There was really no breakfast, no awning to drive under to load or unload are cars in the ran. The shower curtain was so short that it didn't even touch the bathtub. So when you got a shower, the floor got soaked. Had to ask several times for blankets for the pull out bed. Never received any pillows for it.
Business response:
Hi Faith, We are so sorry your concerns were never addressed. Were the grab & go items for breakfast offered to you at the front desk? We will work hard to make immediate changes with the shower curtains & guest requests being fulfilled in a timely manner. Please give us a call directly if we can assist you further! Thank you for your feedback!
Business response:
Thank you for your review! We are glad you found your stay pleasurable and look forward to seeing you again very soon!
Well worth it Nice place and clean
Business response:
Hi Chris, Thank you for your valued feedback! We hope to see you again very soon.
Adequate for basic stay, no frills Bare-bones, but clean and safe. No hangers or coffee maker in the room, no dishes or cooking items in the kitchen. Oven worked okay, stovetop not so well. Bathroom was very clean, but there were tiny dinosaurs under the bed. Hallways were clean but strong cooking smells. GM on property, very friendly and competent. Place is a franchise, so the traditional amenities (breakfast etc) were not available even though they are listed on the website.
Business response:
Hi Naomi, Thank you for your valued review! We apologize the amenities weren't correctly presented at check in. We hope the next time you stay with us we can make it up to you by providing the cooking items upon request at the desk. We are currently working on getting the breakfast franchise detail noted on our booking sites.
Old property not impressed with maintenance.
Business response:
Jill, thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 765 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.