Extended Stay America - Cleveland - Great Northern Mall

Business response:

Beverly, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at Extended Stay America - Cleveland - Great Northern Mall. We are glad to know you thoroughly enjoyed your time with us and were highly impressed with the level of cleanliness we offer. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an overall nice stay. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager 

Business response:

We appreciate you being our guest. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon. Sincerely, General Manager 

Business response:

Robert, it was a pleasure to have you as our guest at Extended Stay America - Cleveland - Great Northern Mall. We are glad you enjoyed your time with us. We hope to see you soon. Sincerely, General Manager 

Business response:

Wilson, thank you for sharing your candid feedback. We apologize for the issue you experienced and for the behavior of one of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. I have shared your remarks with my team in an effort to prevent anything like this from happening again. We hope you will allow us another opportunity to regain your trust. Sincerely, General Manager 

Business response:

Chris, thank you for choosing to stay at our hotel. Although you enjoyed the comfort of your room, we are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. I have shared your concerns in regard to your room with my housekeeping team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager 

Business response:

The team and I would like thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed our services during your stay. Thank you again for sharing your kind words. We look forward to hosting you again in the future. 

Business response:

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location of our property and enjoyed your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.