Extended Stay America - Cleveland - Great Northern Mall

Business response:

Marvin, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Joe, all of us at Extended Stay America. appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We're sorry for the inconvenience you had due to your bathroom's door. Please be assured that we have discussed your feedback with our maintenance team, and they are fixing the issue immediately.We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. Also, please know various in-suite amenities are kept at the front and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Amina, thank you for making Extended Stay America a part of your plans. It feels so good to know you were happy with the comfort of your well-appointed room. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback online. We are pleased to know you liked our offerings and that you were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jay, thank you for staying with us at Extended Stay America. It is good to know you liked our courteous associates and convenient location. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with us. We are happy to read you had an overall pleasant stay. However, we are sorry for the noise issue you had while here and regret the inconvenience caused. Our front desk is available to resolve issues and would have been happy to assist you while you were here. We hope you will provide us another opportunity to welcome you back when in the area. Sincerely, Hotel Management