Extended Stay America - Cleveland - Great Northern Mall

Business response:

Thanks for sharing your feedback online. We are pleased to know you liked our offerings and that you were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jay, thank you for staying with us at Extended Stay America. It is good to know you liked our courteous associates and convenient location. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay with us. We are happy to read you had an overall pleasant stay. However, we are sorry for the noise issue you had while here and regret the inconvenience caused. Our front desk is available to resolve issues and would have been happy to assist you while you were here. We hope you will provide us another opportunity to welcome you back when in the area. Sincerely, Hotel Management 

Business response:

Yanali, thank you for your wonderful rating. We are thrilled to know you liked our offerings and had an excellent stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

John, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and that you couldn’t experience a good night’s sleep while being here. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Michelle, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Margaret, we appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and found us to be a good value. We look forward to your next stay with us soon. Sincerely, Hotel Management 

Business response:

Miguel, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. We will be sure to share your compliments with our entire team for a job well done! It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management