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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was filty. Staff was not helpful at all. Room wouldnt lock so i put 3 chairs my own safety because door lock was broken. Sinks wouldnt drain. I had horrible experience. Avoid it
Business response:
DearFarima,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
I didn’t really feel safe. It felt ghetto. There was no communication with staff. I extended my stay due to having to stay an extra night and I went down to make sure they knew so they wouldn’t bang on my door and sure enough, the next morning they were banging on my door to leave.
Business response:
Dear Hannah, Thank you for your feedback. We apologize for the discomfort and lack of communication you experienced. Feeling safe and secure is a top priority, and we regret falling short in this regard. We will address the issue with door knocking and ensure our staff improves communication to avoid such situations in the future. Your feedback is essential as we strive to enhance our guest experience. We hope you might consider staying with us again to experience our improvements.Sincerely,Hotel Management
Still waiting on a refund for checking out after one night stay.
Business response:
Dear Daryl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management.
Honestly everything dirty. It was noisy and hard to do work due to the constant noise.
Business response:
Dear Hannah, Thank you for sharing your experience. We regret to hear that the cleanliness and noise levels were not satisfactory during your stay. We understand how important a clean and quiet environment is, especially when needing to work. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests.Sincerely,Hotel Management.
Under new management The pictures are not with the hotel looks like, however they were just bought and under new management the last time I bought a room from them, so hopefully it got better!
Business response:
Dear Jayson, Thank you for your feedback. We appreciate your patience as we transition under new management. We are actively working to enhance the property and align our facilities with the expectations set by our photos. Your comments are valuable in guiding these improvements. We hope to have the chance to provide a more satisfying experience on your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management
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This place needs an overhaul. Noisy, crappy parking. Lost power, and they don't have emergency lighting. Part of the roof fell in.
Business response:
Dear Shane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.