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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a below average hotel. Nothing that made me take note of.
So-so stay Room was comfortable, though after seeing something sticky on the table and some bathroom stains you could tell it hadn't had a deep cleaning in a while. Kitchen area floor was sticky, so I made sure to wear something on my feet at all times. Hallways had a smell to them- again, a deep cleaning would seem to be needed, or just replace that carpet. The laundry/vending machine room card reader was broken, so every time we wanted in there we had to go hunt down the desk manager to let us in. Why doesn't mgmt fix it? ... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the service and maintenance issues you experienced. In response to your feedback, I am working with our housekeeping and front desk staff to make sure the mentioned issues are not repeated. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We flew in to Cleveland late Thursday night. Most of the hotels near the airport were full. I chose this hotel based on the ratings from Hotel.com which gave it a good rating. The room was an efficiency room. When I walked into the kitchen area my feet stuck to the floor. Previous bookings through hotels.com were right on spot with the ratings of the hotel. This one should have been fair to poor.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Parents control your kids No breakfast, just about 4 granola bars and fruit set up, no decaf coffee. Room was clean but smelled musty, like an old smoking room. Had to use fabrese to get rid of smell which it didn't. Was on first floor, and had what sounded like a marching band above us non-stop until about midnight. A lot of restaurants in the area and right across from a large mall which was nice. Would not stay again
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I am working with our housekeeping staff to make sure rooms are properly cleaned and that our grab-and-go breakfast is fully stocked. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Okay Room, Lousy Service I feel misled. They claim to offer fully stocked kitchens, but they failed to cover just the basics. After I requested them, I was given plates and silverware, but there was no cookware. I ended up having to buy cookware from Goodwill just so I could make a few basic meals. Not as advertised. The free Wi-Fi? Technically, true. But it is so slow that it is unusable so they can sell you the upgrade, which is marginal but functional. The fitness center was a death trap. The track on the treadmill was lo... read more
a little scary but fine hallways were dirty and wet. room was clean and fine. smelled like 1000 cigarettes in our non smoking room. needs new carpet now!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not have a comfortable stay, please accept my apologies. Please know that guest safety is our first priority and I will be taking necessary steps to ensure that all guests have a comfortable stay. To prevent this from happening again, my team is working to deep clean our rooms and the common areas. I appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the nex... read more
Everything was terrible. Very dirty and stinking room, old and stinky beds, dirty chairs and sofa. Kitchen area had never items, like fork, spoon, paper towel, nothing was in there. At the bathroom: No soap, no shampoo, no towel hanging. Breakfast was just coffee and nugget bar. Checking in person was a good man but others were not. My wife's and my idea is, 0 rate is too much for this hotel. If you think stay at this hotel, you have to think maybe 10 times.
Business response:
Thank you for taking the time to write a review of your stay. The conditions you described are unacceptable, and I sincerely apologize for your experience. I am working with everyone on staff to ensure that the issues you experienced do not happen again in the future. I will also make sure rooms are inspected thoroughly to make sure they are properly stocked before guest arrivals. Regarding dishware, we no longer keep dishes in guest rooms; however, these items are available at the front desk. I apologize if this was not exp... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.