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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't go Had to call and get my money back. Arrived just after 11pm. There was a phone outside hotel doors for late check-in. Tried multiple times to call numbers on the instructions outside with no replies. If you plan to stay here make sure you get there before 11pm
Business response:
Please accept my apology for what transpired. Our staff typically does a good job responding to our guests’ needs, so I am sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Close to the Airport but Smelly The property is close to the airport, the mall and restaurants if you are wanting this location. The rooms wee large but smoke filled and all my clothes smelled like smoke after a short duration
Business response:
Thank you for the feedback about your stay at our hotel. We're glad to hear that you found the rooms spacious and the location of our property convenient, but I'm very disappointed to hear that you encountered an odor of smoke in your room. To uphold our company's high standards, we will be more diligent in detecting smoke in our rooms and strictly enforcing our no-smoking policy. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we ... read more
Unhappy guest Not great the bed wasn't very clean there human hairs on the bed,and I've never been to a hotel that had a shortage of towels i literraly had to give them my dirty ones for 2 clean ones that's unacceptable!
Smells bad in halls! no towels by pool. No linen for pull out sofa! Pull out sofa gave me backaches!
The knock at night The front office manager didn't fill out the correct paperwork and at 12am I had someone knocking at my door and then my room got a phone call...I was so creeped out I called the front desk from my cell and they told me they messed up the paperwork and didn't know I was in the room. The front desk lady said she was sorry. Then at 7am I heard knocking at my door again and as I was waking up yelling "Hello I'm still in here" the front desk attended opened my door while I was still in bed. He immediately said... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used our comments as a training tool to coach our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time ... read more
Great hotel staff, not the greatest of accommodati Staff was very friendly, but for a nonsmoking hotel, I was disappointed that my bedding smelled of cigarette smoke. TV reception & limited offering of channels was disappointing. I did enjoy all interactions with front desk staff. They were quite friendly & courteous.
Bad choice Dirty rooms , dirty bathrooms , bad smell all over the hotel
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Pick another hotel They have a kitcken with nothing in it.NOTHING! Not even a cup in the bathroom.i had to buy paper plates,cups and utensils.air conditioner that had to be unplugged because the switch was broken.
Sad and Disappointing. There was a bug under the plastic cup on the bathroom counter. The phone in the room did not work. The walls and base boards were dirty. The sheets seemed clean but were worn beyond belief. The screen in window was broken and flapped all night in the wind. The wallpaper in the room as well as in the hallways were peeling and torn There was food left in the fridge. Too much to go on, but I think this paints the picture of why I will NEVER stay at Extended Stay America again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff to ensure that everything is clean and functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel th... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.