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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went for a anniversary weekend getaway--stay-cation if you will--and we were disappointed. We asked for the bed to be made up and was told that would be an extra charge?? And they only do that once a week?? I understand it is an "extended stay" hotel, but we were only there for the weekend and just wanted to come back to our room in a neat, clean condition, The hotel itself looks like a cheap apartment building, Was so very disappointed and will not be going back.
Business response:
Thank you for choosing us for your anniversary weekend staycation. We apologize for not meeting all of your expectations and regret that you were not happy with our housekeeping services. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure y... read more
Worst sleeping experience ever. There. Was no waste basket,eating or drinking material in room.No sleeping linen and the room was very dirty.Unbelievable!!!!!!!!!!!!!!!!!!!!!!#
Business response:
Larry, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
It was opposite ends of the spectrum Room looked clean. But Sofa bed mattress had horrible stains + no bedding. Finally got bedding but they had NO pillows. 4 people with 3 SMALL pillows. Next morning clerk fixed the pillow problem quickly. People loitering in parking lot late at night.
Business response:
Cathy, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Don't go back Can't believe I spent three nights here. Everything is done on the cheap. Hospitality is not their goal. Barest minimum is provided. One eight ounce plastic cup. Cheapest, oldest appliances. Drab color. Poor condition of old furniture. Old carpet. You do not feel like a guest here, you are an inconvenience. Stay elsewhere, anywhere else!!
Business response:
John, please accept my apology for not living up to your expectations during your visit. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Bad taste in our mouths To start the lady at the front desk was rude to us. The first night once we finally got our 3 yr old to sleep the fire alarm went off for 30 min. The next day the alarm went off right as we were putting him down for a nap. I asked the rude lady at the desk what could be done to make us feel better about what had happened and she told me it was too had and there was nothing that could be done. She also told me we were lucky the fire alarms even worked and shouldn't be complaining. It is ashame....the r... read more
Business response:
Christina, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincere apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so that you can experience the terrific service you should always expect from us. Sincerel... read more
Wow It smelled, jewelry left on bathroom floor, burn holes in comforter, staff was ok but only apologizes for the mistakes doesn't really solve them because we booked on Hotwire.
Business response:
We sincerely apologize for the cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will consider giving us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Don't go Had to call and get my money back. Arrived just after 11pm. There was a phone outside hotel doors for late check-in. Tried multiple times to call numbers on the instructions outside with no replies. If you plan to stay here make sure you get there before 11pm
Business response:
Please accept my apology for what transpired. Our staff typically does a good job responding to our guests’ needs, so I am sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
Close to the Airport but Smelly The property is close to the airport, the mall and restaurants if you are wanting this location. The rooms wee large but smoke filled and all my clothes smelled like smoke after a short duration
Business response:
Thank you for the feedback about your stay at our hotel. We're glad to hear that you found the rooms spacious and the location of our property convenient, but I'm very disappointed to hear that you encountered an odor of smoke in your room. To uphold our company's high standards, we will be more diligent in detecting smoke in our rooms and strictly enforcing our no-smoking policy. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we ... read more
Unhappy guest Not great the bed wasn't very clean there human hairs on the bed,and I've never been to a hotel that had a shortage of towels i literraly had to give them my dirty ones for 2 clean ones that's unacceptable!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.