Extended Stay America - Cleveland - Great Northern Mall

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered. We are reviewing this situation so that we can prevent this from happening again. We understand your frustration and truly appreciate your patience. Thanks again, and we hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Ronald, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in the future. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you experienced in your room. We have discussed your feedback with our housekeeping team, and we will redouble our efforts to ensure this does not happen again. We have also asked our pest control provider to service your room immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback online. We are sorry that you felt unsafe while here. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management