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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel description and photos are all lies. The description of the room and the list of amenities supplied are all lies. The "kitchen" had no dishes...no cups...no glasses...no silver wear...no coffee maker....NOTHING. The sleeve the key came in said you can request any of these items. I did..and was told by the lady up front that they no longer offer anything! The hotel does not even have an ice machine! You have to go out and buy your own! There is no "grab n go" breakfast either! There's not even a coffee station in the lo... read more
Business response:
Anthony, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Absolutely terrible I arrive at 3:15pm And the room was not ready check in time with 3 p.m. they were not ready until 4 p.m. and I was given attitude As soon as I walked in the door The place was absolutely filthy with trash in parking lot and hallways I was offered drugs multiple times during the 7 hours that I stayed around 10 p.m. I decided to go ahead and lay down and that's when more trouble started apparently there was a party in the room above me I did call and complain and was told it would be handled it definitely w... read more
Very rude, poor customer service. Could not properly check in
Business response:
Thank you for sharing your feedback about your stay with us. We are sorry for the unprofessional behavior of our front desk staff. We will share your comments with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
The fire alarm went off at 3am because it was malfunctioning and kept everyone up and outside for about an hour and staff didn’t have masks on most of the time in the lobby.
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the trouble this caused you. Aslo, we strive to clearly communicate all information related to mask requirements as we genuinely care about our guests and our employees' safety. Therefore, we appreciate you bringing this to ou... read more
Unimpressed They tried to charge me a different price than what was quoted on the hotels.com app when was reserved by $15 more
Business response:
Ron, thank you for sharing your review. We were sorry to read you felt you were overcharged for your stay. We work hard to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you have any queries feel free to reach out to our front desk so we can assist you further. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Business response:
Kyle, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We have stayed at this location multiple times and we have been very pleased with everything. However, this last stay was very disappointing. The wait to check in was long, there was loud banging coming from the room above, there was a couple arguing above us for 2 nights straight and we complained about it. There were ants in the room and the coffee table edge fell apart as well as the tub not draining.
Business response:
Michael, thank you for making us your home away from home, and we appreciate your review. We are sorry for your frustrating encounter at check-in. You deserved better from us. It is also disappointing to learn about the disturbance caused due to other guests at our hotel. We would also like to apologize for the problems you encountered in your suite, and we deeply regret the inconvenience this caused. Your comments have been shared with the appropriate teams to take the necessary actions and address the concerns you mentione... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.