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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kyle, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We have stayed at this location multiple times and we have been very pleased with everything. However, this last stay was very disappointing. The wait to check in was long, there was loud banging coming from the room above, there was a couple arguing above us for 2 nights straight and we complained about it. There were ants in the room and the coffee table edge fell apart as well as the tub not draining.
Business response:
Michael, thank you for making us your home away from home, and we appreciate your review. We are sorry for your frustrating encounter at check-in. You deserved better from us. It is also disappointing to learn about the disturbance caused due to other guests at our hotel. We would also like to apologize for the problems you encountered in your suite, and we deeply regret the inconvenience this caused. Your comments have been shared with the appropriate teams to take the necessary actions and address the concerns you mentione... read more
Front desk was no help. During our stay our electric went out for couple hours.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered and that you did not experience the best from our front desk team. Your feedback has been shared with our entire team to make sure we redouble our efforts towards providing our guests with a comfortable stay. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The room was not clean at all. The frig was dirty and the sheets looked as if they hadn’t been change. Under the sink was dirty as well
Business response:
Thank you for your stay with us. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It was trash in the room and they was nonchalant about it and they didn’t give me cooking utensils I had to go ask for them
Business response:
Thank you for taking the time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Shower drain clogged. Dirty. Soaps and things were lacking
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the shower drain have been shared with the maintenance team to fix it immediately. Please note, toiletries are available at the front desk and are complimentary. We hope you will consider giving us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.