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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dishonest and shady - DON'T BOOK AT EXTENDED STAY! WORST EXPERIENCE EVER! Showed up with son and cat, after driving NY - OH, to be told they were overbooked and had no rooms! (Long story, but important for other customers to know) They blamed Hotels.com, said they constantly overbook. Was given a "walk form", stating I could go to any hotel and costs would be covered (form didn't have my name, booking info, or a manager's signature) Spent 2 hours driving/ calling, as most places were booked solid. Found a place, and explaine... read more
Business response:
Jessica, thank you for your review. We are disappointed to read about your experience and apologize for the unsatisfactory service you received from one of our associates. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Managemen... read more
When my family arrived to check in about 2 pm was told no check in before 3. So we explained to them we had an event to attend and could not be back until about 8 pm. When my family arrived at about 8 pm was told they were overbooked and we did not have a room. They said rooms were first come basis and our room was pre-paid.
Business response:
Please accept our apologies for the frustrations you experienced at the front desk and for not receiving the room you booked. The instance you mentioned is very concerning to us, and we have reviewed this with our associates to avoid such mistakes. Thank you for your patience and understanding in the meanwhile. Sincerely, Hotel Management
We arrived at the “3 star” hotel that was in horrible disrepair and then on check they told us Expedia had over booked so they had no rooms.
Business response:
Thank you for posting a review of your recent stay. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
outdated and worn furnishing and unclean
Business response:
Thnak you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Un happy with booking process I went to go book this room and in the middle of my booking when I went to go and to let the credit card payment it tells me that sometimes with as many people looking for hotels that in the middle of my process that I possibly had lost the room to another person who wanted it so I booked a room across the road through a different site now I'm being charged for the room that said I was unable to get due to it being sold out. My reservation just apperared putta nowhere
Business response:
Kendra, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I put towels to walk on the carpet in my room. Very warm in public areas. Ugly stains in carpet in hallway and room.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dont go to this property Was very unclean my room smell of cat urine so bad and room was flithy and open liquor bottle left and well and used bedding it was so bad i have to go to another hotel and expedia atill charged my card Beware especially now with Covid
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Nothing, as soon as we got the room. We checked out in an hour. Windows were broken
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.