Extended Stay America - Cleveland - Middleburg Heights

Business response:

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issue you encountered with your bedding. This does not reflect the high standards we strive to maintain, and we understand how this could be concerning. Your feedback has been shared with our housekeeping team for immediate attention. We are pleased that you found the overall cleanliness to be an improvement compared to your previous stay. We appreciate you bringing this to our attention and hope to welcome you back for a mo... read more

Business response:

Dear Guest, Thank you for choosing our hotel for your extended stay. We’re thrilled to hear your stay went smoothly. It’s wonderful to know you felt well taken care of from arrival to departure. Our team at Extended Stay America works hard to provide a hassle-free environment, and we’re delighted that your visit reflected our dedication. We look forward to welcoming you back soon and ensuring another relaxing stay just for you.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and reviewing your experience. We regret that your room did not reflect our standards of comfort and upkeep. Our guests should always expect an immaculate and welcoming environment, and we sincerely apologize for any oversights in your case. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again and welcome you back for a more fulfilling stay in the future.Sincerely,Hotel Management