Extended Stay America - Cleveland - Middleburg Heights

Business response:

Dear Guest, Thank you for sharing your experience. We are glad to hear that you found our location convenient to the airport and appreciated the value we offer. Providing easy access and affordability is something we strive for, and it’s great to know it made a positive impact on your stay. We hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Dana, Thank you for your thoughtful review. It is wonderful that our team made a positive impression and that you appreciated the roomy layout of your suite. We also recognize your remarks regarding the property and the aromas in the hallways. Your observations are helpful as we focus on ensuring a more pleasant experience throughout the hotel. We look forward to the opportunity to host your visit in the future. Sincerely, Hotel Management 

Business response:

Dear Alex, Thank you for reviewing your stay at Extended Stay America. We are pleased to know that you had a comfortable and peaceful stay and found our team welcoming and helpful. It is wonderful that your visit left such a positive impression, and we truly appreciate your kind words. We look forward to having you stay with us again whenever your travels bring you through the area. Sincerely, Hotel Management 

Business response:

Dear Rayshawn, Thank you for taking the time to provide your feedback about your experience at Extended Stay America. We’re pleased you enjoyed the property and found our team approachable and helpful. We also understand that the grab-and-go breakfast felt limited, and your comments will help us explore ways to improve this feature for our guests. We look forward to welcoming you again for another comfortable and pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Sharon, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future an... read more

Business response:

Dear Valerie, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management