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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Stay at a Great Price Room was clean and quiet. Price was great. Front lobby staff were helpful. Very happy with the stay and will stay again next time I am coming thru Cleveland
Got upgraded to a bigger room for no reason. Truly appreciated the gesture
Property was nice, staff was friendly. Grab and go breakfast was limited.
Business response:
Dear Rayshawn, Thank you for taking the time to provide your feedback about your experience at Extended Stay America. We’re pleased you enjoyed the property and found our team approachable and helpful. We also understand that the grab-and-go breakfast felt limited, and your comments will help us explore ways to improve this feature for our guests. We look forward to welcoming you again for another comfortable and pleasant stay. Sincerely, Hotel Management
The accommodation is good
Friendly staff, but building was very run down, nasty carpet in room, nothing updated - A/C ran all night but room stayed very damp . There was no coffee in the morning, and you should not advertise any "breakfast provided"
Business response:
Dear Sharon, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future an... read more
Everything needed to make my visit pleasant.
Business response:
Dear Valerie, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
The carpets looked dingy the bathroom floor and Kitchen floors had linoleum like floors and they hadn’t been mopped or cleaned because we took a wet rag and rubbed the floor and it was black from all the dirt on the floor the hallways and stuff smelt musky
Business response:
Dear Jerry, Thank you for taking the time to share your experience. We regret that the overall condition and upkeep of the flooring and common areas did not meet your expectations. Cleanliness is an essential part of the stay we aim to provide, and your feedback highlights areas where we must do better. Please know your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We appreciate your input and hope you will allow us another chance to provide a more comfortable and ... read more
N/a
Business response:
Dear VICTORINO, Thank you for sharing your feedback. We hope to have the chance to welcome you and provide you with a comfortable and enjoyable stay. Sincerely, Hotel Management
Well the overall stay was ok. The property should actually revamp and actually have a mini breakfast. What they consistitute as a breakfast is literally auffin and some coffee.also didn't care for the fact I checked in for one night and although the room they gave me was infact very spacious, having to fill up ice trays for 1 night seemed idiotic,we ended up going to dollar general down the street . But really wish they had ice machine .overall 3 stars
Business response:
Dear Jason, Thank you for sharing your experience. We’re glad to hear that your room was spacious and that your overall stay was satisfactory. However, we are sorry for not meeting all your expectations. We appreciate your feedback regarding breakfast and the lack of an ice machine. Your comments will be shared with our team as we explore ways to enhance our offerings. Thank you again for your insights. We hope to have the opportunity to provide a more seamless and comfortable experience in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,456 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.