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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Things falling apart Not so clean
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet expectations and that the condition of the accommodation caused concern. Cleanliness and proper upkeep are fundamental to a comfortable experience, and we regret falling short in these areas. Your comments will be shared with the appropriate teams so that necessary attention can be given to maintenance and housekeeping standards. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience ... read more
Nothing for breakfast but coffee and instant oatmeal
Business response:
Dear Guest, It is great to hear you had a positive overall stay with us. We appreciate you taking the time to share your thoughts about the morning offerings. At Extended Stay America, we aim to provide a simple and convenient start to the day for our guests, and your feedback helps us understand where we can continue to improve. Thank you again for your comments, and we hope to welcome you back soon. Sincerely, Hotel Management
Awesome staff
Business response:
Dear Guest, We are thrilled to hear that our team made such a fantastic impression during your stay! Providing warm and attentive service is something we truly take pride in, and your kind words mean a lot to us. We will be sure to share your feedback with everyone. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again soon for another great experience! Sincerely, Hotel Management
The property itself and the decor are a blast from the past, complete with nostalgic smells from the era (not bad smells, just musty old wood house or apartment kinda smells). All the finishes were well-worn, but clean with no signs of bugs or mold. The room itself was very roomy and bed sheets were clean. The beds had a hallow feel that we didn't care for. We did not hear any noise from adjourning rooms, floor above, or outside. The front desk staff did give us a heads up that the rooms do not come with amenities, but we co... read more
Business response:
THANK YOU
Business response:
thank you
It was ok, clean but dated
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found your room clean during your stay. We also appreciate your note regarding the dated appearance of the property, and your comments have been shared with our team as we continue to make improvements to enhance guest comfort and experience. Guest satisfaction is very important to us, and we are committed to providing a welcoming and enjoyable stay for all our visitors. We truly value your input and hope you will consider giving us another oppo... read more
fine
Business response:
Dear Guest, We are so glad to know your stay went smoothly! Even a short note like yours means a lot to our team. At Extended Stay America, our goal is to provide a comfortable and hassle-free experience, and we are happy that this was reflected during your visit. Thank you for choosing to stay with us—we truly appreciate it and hope to welcome you back again soon. Sincerely, Hotel Management
The rooms are clean and have the basic necessities that are needed. Stayed for two days
Business response:
THANK YOU
When we arrived, one of the first things I noticed was no automatic doors. It was difficult to handle luggage and door handles. Check in was
Business response:
Thank you for your feedback. We have noted your concern on the entry doors and are looking into making it more accessible. We look forward to meeting your needs in the near future!
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,553 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.