Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for taking thetime to review your stay at Extended Stay America. We're glad to know you were pleased with your room, but we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders to assist them when determining new selections.It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We’re happy to know you were pleased with the service provided by our excellent staff and that our location was convenient for you. On behalf of everyone here, we invite you to stay with us again the next time you visit Cleveland. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our hotel amenities. We appreciate your business and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Gary, thank you for being our guest. We are sorry we missed meeting your expectations and for the difficulties you had while you were here. We do not have an ice-machine because our guest rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Also, hair dryers and other in-room amenities are available upon request at the front desk and are complimentary. Meanwhile, our Maintenance team is checking the sink as well as the shower in your bathroom and making the necessary... read more

Business response:

Carmen, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your accommodations. It is good to know you liked our welcoming associates and your clean & comfortable room. However, we regret not meeting your expectations with our facilities. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again soon. Sincerely, Hotel Management