This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I was the worse Extended Stay America I have ever been , dirty , old, stinky you named it, terrible experience, should have been rated 0 stars for sure not a status of hotel.
Business response:
Dear Wojciech,Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations and apologize for the issues you encountered, including cleanliness, odors, and the overall condition of the property. Your concerns are taken seriously, and we are actively working to address these areas to provide a better experience for all our guests. We appreciate your honest input and hope you might consider visiting us again in the future to experience the improvements we are committed to making.Sincerely,Hotel... read more
If you look at the hotel from the perspective 3-4 stars hotel that cost 2-3 times more money, it is terrible. My first room smelt like cigarettes and sheets weren't changed. I saw the fitted sheet was wrinkled on one side and body hair are still on the top. I went to a front desk (a manager left by that time), and they changed a room, and it was cleaner. I wasn't sure about sheets being new thought; however, even in expensive hotels they don't do it all the time. Overall, you get what you pay for. I work in the industry wher... read more
Business response:
Dear Natalia, Thank you for your feedback. We are truly sorry to hear that your initial room did not meet our standards, and we appreciate you bringing it to our attention. We take cleanliness seriously, and we'll make sure to address the concerns you raised with our housekeeping team. We understand that quality is essential, and we strive to offer a good value. We hope you'll consider giving us another chance so we can provide you with a more positive experience in the future.Sincerely,Hotel Management
Never again So the first room that they gave me smelled like urine as soon as you enter the room. I had to ask for a second room. Then on the second room the heat was all the way on 9a degrees and it took hours for my room to warm up
Business response:
Dear Hollie,We are sorry to hear about the issues you encountered with your initial room and the heating in the second room. Your experience does not reflect our standards, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure better service in the future. We appreciate your understanding and patience during your stay. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Man... read more
There are mice here I will never stay at this hotel again! A mice ran from the closet to the bathroom! Luckily, I had not settled into the room and quickly gathered my things and left to tell the front desk. The older gentleman was not fazed at all! The younger man could see the horror on my face and happily offered to move to another room on a higher floor. Needless to say, I did not feel comfortable and opted to leave instead!
Business response:
Dear Sarai, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced during your stay. Pest control is a top priority for us, and we adhere to industry standards to maintain a clean environment. We appreciate the actions taken by our staff and regret that your stay was affected. Your feedback is invaluable as we work to improve, and we will take steps to ensure this issue is addressed. We hope you will consider staying with us again for a more comfortable experience in the future.Sincerely,H... read more
Not what expected. Check in was very slow. Could not understand guy. Smell in the hallway. Room spacious but floor very dirty.
Business response:
Dear Mile,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand that a slow check-in and communication difficulties can be frustrating, and we will address these concerns with our team. Additionally, we regret that the cleanliness of the hallway and floor did not meet your expectations. Please know that your comments are valuable, and we will work to ensure these issues are resolved moving forward. We hope to provide you with a more pleasant experience in t... read more
House keeping isn’t done ,Floor is very dirty and sticky .
Business response:
Dear Taha, We apologize for the issues you experienced with the cleanliness of your room during your stay. We understand that a clean and comfortable environment is essential, and we regret that we did not meet your expectations. Housekeeping is provided on a weekly basis, with additional services available for a fee if needed, but we truly appreciate you bringing this to our attention. We are committed to improving our services and ensuring a better experience for our guests. We hope you will consider staying with us again ... read more
There was a dirty sock in the elevator and the hotel smelled
Business response:
Dear India, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a beautiful experience. Our front desk team is always here to assist you. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,484 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.