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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was full sketchy people. The room was falling apart everywhere. They have roaches and bed bugs. We left the second day because we seen roaches and bed bugs. The front desk clerk illegally asked me for proof of my service animals and everyone knows that is against the law. The night clerk that I showed the bed bug to acted like he didn’t have a clue what to do and told me to wait until the morning. I was not sleeping another second in that room with my family. I will never stay here again. They are the worse. If I ... read more
Business response:
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
After staying a week we had to move because of falsely being accused of bringing oxygen tanks into the room
Business response:
Dear Michelle, we sincerely apologize for the distress and inconvenience caused by the situation you described. We understand how upsetting it must have been to be falsely accused, and we deeply regret that this affected your stay. Please know that we take such matters seriously and are working to ensure better communication and understanding with our guests. We appreciate your feedback and hope you will give us another opportunity to provide you with a much more positive experience in the future.Sincerely,Hotel Management
Very Unclean and Uncomfortable Property looks run down. Hallways had a strong smell of cooked food. Room was not clean, there was trash in the cans, and trash behind the nightstands. Looks like something was spilled under the nightstand and not cleaned. Son said the blankets were line a tarp, and the pillows were very old and had no stuffing in them at all.
Business response:
Dear Kyle, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. Your description of the room’s condition and the quality of the bedding does not reflect the standards we aim to provide. Please know we are addressing these concerns with our housekeeping and maintenance teams to ensure such oversights are not repeated. Your comments about the hallways and overall property condition have also been noted for further improvement. We genuinely regret t... read more
Ro start the property and walk ways w we're not plowed. Check in went smoothly until I got into the room. Smelled like nasty food and air/heat was stuck on cold. Kitchen counter top was coming off the wall. So I switched rooms. Second room was dirty and noisy as well. Rooms have kitchen but no house wanted to cook or dine on. They do not offer coffee makers or any drinks in your room as well. It's ok if your just staying for a night or two. Just not for me.
Business response:
Dear Howard, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, from unplowed walkways to the condition of the rooms and the lack of in-room amenities. Your concerns are deeply valued, and we are addressing these matters with our team to ensure improvements are made. It’s disappointing to hear that we fell short of meeting your expectations, and we appreciate your patience despite the challenges. We are committed to enhancing our facilities and services to provide a... read more
Terrible experience, they gave us an hard time with changing the name of the reservations. Made us wait two hours in lobby with our kids. My daughter fell and started to cry and a daughter of there’s proceeded to come from around the front desk to shush my child
Business response:
Dear Keiasha, Thank you for sharing your experience. We sincerely apologize for the difficulties you faced with the reservation process and for the extended wait in the lobby, especially with your children. We are especially sorry to hear about your daughter's experience and the response she received, which does not reflect the level of care we strive to provide. Your feedback is invaluable, and we are addressing these concerns with our team to ensure better handling of such situations in the future. We genuinely hope you wi... read more
If I was the worse Extended Stay America I have ever been , dirty , old, stinky you named it, terrible experience, should have been rated 0 stars for sure not a status of hotel.
Business response:
Dear Wojciech,Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations and apologize for the issues you encountered, including cleanliness, odors, and the overall condition of the property. Your concerns are taken seriously, and we are actively working to address these areas to provide a better experience for all our guests. We appreciate your honest input and hope you might consider visiting us again in the future to experience the improvements we are committed to making.Sincerely,Hotel... read more
If you look at the hotel from the perspective 3-4 stars hotel that cost 2-3 times more money, it is terrible. My first room smelt like cigarettes and sheets weren't changed. I saw the fitted sheet was wrinkled on one side and body hair are still on the top. I went to a front desk (a manager left by that time), and they changed a room, and it was cleaner. I wasn't sure about sheets being new thought; however, even in expensive hotels they don't do it all the time. Overall, you get what you pay for. I work in the industry wher... read more
Business response:
Dear Natalia, Thank you for your feedback. We are truly sorry to hear that your initial room did not meet our standards, and we appreciate you bringing it to our attention. We take cleanliness seriously, and we'll make sure to address the concerns you raised with our housekeeping team. We understand that quality is essential, and we strive to offer a good value. We hope you'll consider giving us another chance so we can provide you with a more positive experience in the future.Sincerely,Hotel Management
Never again So the first room that they gave me smelled like urine as soon as you enter the room. I had to ask for a second room. Then on the second room the heat was all the way on 9a degrees and it took hours for my room to warm up
Business response:
Dear Hollie,We are sorry to hear about the issues you encountered with your initial room and the heating in the second room. Your experience does not reflect our standards, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure better service in the future. We appreciate your understanding and patience during your stay. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.