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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor breakfast including water tasting coffee with only granola bars and muffins to eat. Defective shower faucets
Business response:
Dear Carole, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
Poor excuse for brrakfast
Business response:
Dear John,Thank you for sharing your feedback. We sincerely apologize that the breakfast did not meet your expectations. We understand how important a good meal is to start the day, and your comments will help us evaluate how we can improve our offerings. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
The front desk staff - even though a trainee was very unsure and the training staff was not there to help him. Also there was a language issue. Most hotels in the area forgave the pet fee considering we where there for the cat show. I did not know that if I wanted any thing to use in the kitchen to ask at front desk - I went out and purchased myself. The parking lot was not well lit. There was a group of men that where hanging around the front door at night, that made me feel not at ease. I have a handicap permit and could n... read more
Business response:
Dear Meredith, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can have an opportunity to provide you with a much better ex... read more
Not going back
Business response:
Dear Rahul, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences and regain your trust.Sincerely,Hotel Management
There was a super limited selection for "breakfast", the whole building had an unpleasant smell and the elevator, while working, would make a loud clunking sound whenever used
Business response:
Dear Aaron, Thank you for your feedback. We aim to offer a convenient stay for all our guests, and we appreciate you sharing your observations. Your comments about the breakfast and the condition of the elevator will be noted for further review. We strive to continuously improve and hope to provide a more enjoyable experience during your next visit.Sincerely,Hotel Management
Nothing special here! First room we were given had the pull out couch broken in an open position. Gave us another room. Has full outdated kitchen with basically nothing in it. Had to go downstairs to request a coffee pot. Didn’t work! No hair dryer. Bed was uncomfortable. Air conditioner when on sounded as though we were seated on an airplane next to the wing engine. Wouldn’t recommend.
Business response:
Dear Robert, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide... read more
Pretty run down property with a lot of very long-term tenants down on their luck. Woke up to someone sleeping in the hallway. Room was mildly dirty, cabinets were filthy but the bed was fine and I didn’t hear any noise at night. Definitely would never stay at again, but it was all that was available for that evening.
Business response:
Dear Scott, Thank you for bringing these concerns to our attention. We regret that your experience did not meet expectations and apologize for the cleanliness and atmosphere issues you encountered. Our goal is to ensure a comfortable stay for all guests, and we will address these matters with the team to prevent future occurrences. We appreciate your feedback and will work to make the necessary improvements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,484 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.