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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are mice here I will never stay at this hotel again! A mice ran from the closet to the bathroom! Luckily, I had not settled into the room and quickly gathered my things and left to tell the front desk. The older gentleman was not fazed at all! The younger man could see the horror on my face and happily offered to move to another room on a higher floor. Needless to say, I did not feel comfortable and opted to leave instead!
Business response:
Dear Sarai, Thank you for sharing your experience. We sincerely apologize for the discomfort you faced during your stay. Pest control is a top priority for us, and we adhere to industry standards to maintain a clean environment. We appreciate the actions taken by our staff and regret that your stay was affected. Your feedback is invaluable as we work to improve, and we will take steps to ensure this issue is addressed. We hope you will consider staying with us again for a more comfortable experience in the future.Sincerely,H... read more
Not what expected. Check in was very slow. Could not understand guy. Smell in the hallway. Room spacious but floor very dirty.
Business response:
Dear Mile,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand that a slow check-in and communication difficulties can be frustrating, and we will address these concerns with our team. Additionally, we regret that the cleanliness of the hallway and floor did not meet your expectations. Please know that your comments are valuable, and we will work to ensure these issues are resolved moving forward. We hope to provide you with a more pleasant experience in t... read more
House keeping isn’t done ,Floor is very dirty and sticky .
Business response:
Dear Taha, We apologize for the issues you experienced with the cleanliness of your room during your stay. We understand that a clean and comfortable environment is essential, and we regret that we did not meet your expectations. Housekeeping is provided on a weekly basis, with additional services available for a fee if needed, but we truly appreciate you bringing this to our attention. We are committed to improving our services and ensuring a better experience for our guests. We hope you will consider staying with us again ... read more
There was a dirty sock in the elevator and the hotel smelled
Business response:
Dear India, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a beautiful experience. Our front desk team is always here to assist you. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
Poor breakfast including water tasting coffee with only granola bars and muffins to eat. Defective shower faucets
Business response:
Dear Carole, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
Poor excuse for brrakfast
Business response:
Dear John,Thank you for sharing your feedback. We sincerely apologize that the breakfast did not meet your expectations. We understand how important a good meal is to start the day, and your comments will help us evaluate how we can improve our offerings. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
The front desk staff - even though a trainee was very unsure and the training staff was not there to help him. Also there was a language issue. Most hotels in the area forgave the pet fee considering we where there for the cat show. I did not know that if I wanted any thing to use in the kitchen to ask at front desk - I went out and purchased myself. The parking lot was not well lit. There was a group of men that where hanging around the front door at night, that made me feel not at ease. I have a handicap permit and could n... read more
Business response:
Dear Meredith, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can have an opportunity to provide you with a much better ex... read more
Not going back
Business response:
Dear Rahul, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences and regain your trust.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.