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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Beds lumpy, pillows crap, room smelled like cig smoke. No dishes, glasses, nothing though it's an extended stay hotel. Never will stay here again.
Business response:
Don, thank you for being our guest. We are sorry for the issues you faced with the comfort of your bed and for the smoke odor you encountered in your non-smoking room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, the dishware for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another... read more
outside grounds littered with trash. empty beer bottles. building has strong old musty odor room dirty bed covers torn. lamp was stuck to table and covered in cobwebs. window ledge full of dead bugs and debris.window screen ripped and dirty.
Business response:
Maria, thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Very dirty and dated. Tub backed up, ealls dirty,
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dirty. Lack of any amenities the shower wouldn’t drain the water and filled up while showering. The last time we were here the hot water didn’t work the entire evening.
Business response:
Thank you for returning back to our hotel. We are sorry for the disappointing stay you had and regret the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We hope you will give us a chance in the future so that we can make it up to you. Sincerely, Hotel Management
The place was not very clean and smelled. I also did not get the type of room that I booked.
Business response:
We are sorry we were unable to accommodate you in the room of your choice. We will look into what transpired, so this lapse in service is not repeated. We are also sorry for the housekeeping issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel... read more
When I got into my room, I immediately noticed it wasn’t very clean. The inside of the toilet was dirty (couldn’t have been cleaned after the last guest). It was not swept well (Cheerios on the floor still). I noticed there was only one bar of soap for your hands. No shampoo/conditioner/body wash in the bathroom. When I got up in the morning to shower and get ready for my interview, I turned the water on and noticed the thing to make the water come out of the shower head was broken and sitting on the ledge of the bathtub, wh... read more
Business response:
Lindsey thank you for staying at our hotel and for taking the time to post a review. We're truly sorry for the problems you encountered with our staff and your room. We are working to remedy the issues you mentioned so that next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management
Needs an update ASAP. Looks VERY .... umm, average at best.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again. Sincerely, Hotel Management
Hotel looks run down. Our room was not very clean. The mirror over the dresser had hand or body prints on it. The nightstand was filthy. The end tables had burn marks from cigarettes on them. The towel bar in the bathroom was bent so bad it was crinkled in the center. Not impressed with this hotel and will not stay again.
Business response:
Pam, thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience, we have caused you. Please be assured your concerns have been communicated to our housekeeping team to address this. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Roaches! Stayed in room 229 on November 30, 2019. I checked “free breakfast” as a must for staying and found that it was granola bars and oatmeal. I found a used chewing tobacco packet in the strainer of kitchenette sink and there were 2 roaches in our bathroom. I was able to kill one of them. Had to go to the front desk for a hairdryer and for linens. There was black mold around the shower lever and each end of the grab bar. The beds were comfortable and the shower was hot is all that I can say positive, however, this is th... read more
Business response:
Byron, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincer... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.