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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was very quiet and clean.
Nice & quiet
Business response:
Dear Andre, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management
Safe and clean.
I thought it would be " breakfast" because thats what it states. It was coffee and a muffin. It should say on the website " togo" breakfast. This was one of the reasons I chose it, so that was a lil disappointing. The hallway reaked like weed, I didn't know there were smoking rooms. The front desk staff was cool.
Business response:
Dear Vaquita, We sincerely apologize for any confusion regarding our breakfast offerings and any inconvenience with the odor in the hallway. Your feedback is valuable, and we appreciate your understanding. We'll address breakfast items for improvement and the odor issue to maintain a pleasant environment for all guests. We're pleased to hear you found our front desk staff cool. Your satisfaction is our priority, and we hope to have the opportunity to provide a more enjoyable experience on your next visit. Thank you for bring... read more
Very sad I like the place my favorite but one of the person who work in the desk always treats me very bad.he is the reason I have to go to another hotel the last time I make the reservation 3 days before and he locked my room we my belongings at my# 217 at 11 pm . Miss places my id .he is bad man I don't know why he don't like me. I called you and he told you nothing he can't do about it
Business response:
Dear Wanda G, We sincerely apologize for the negative experience you had during your recent stay. Your comfort is of utmost importance to us, and we're sorry to learn about the issues you encountered, particularly with the staff member at the front desk. It is never our intention to make any guest feel unwelcome or mistreated, and we can assure you that what you experienced is unacceptable by our standards. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously ... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,042 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.