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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was cheap & clean. Weird layout. Common areas are kind of gross. But for a clean bed at a dirt cheap rate; it works.
Business response:
Dear Bryan, We appreciate your feedback regarding your recent stay. While we are glad to hear that you found your room clean and reasonably priced, we understand your concerns about the layout and cleanliness of the common areas. Please accept our apologies for any discomfort caused. We are committed to providing a comfortable and welcoming environment for all our guests, and we will address the issues you mentioned to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to... read more
The location to the expressway was good and the facility had ample parking. Although the room was not very clean. The mirrors, counter tops, door handles, doors themselves, in addition to the entrance glass were in need of cleaning. One can distinguish between daily soiling and neglected dirt- this facility needs a better set of eyes to see the areas of attention.
Business response:
Dear William, Thank you for reviewing your stay. While we're pleased that you found the location convenient and parking ample, we apologize for any cleanliness issues you encountered in your room. Rest assured, we're taking your comments seriously and will address them promptly with our housekeeping teams to ensure a higher standard of cleanliness for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
One night stay Nice size room, no coffee pot in room and older dark color room but clean. Grab go breakfast. Will stay again.
No ice machine every hotel have ice machine never
Business response:
Dear Robert, Thank you for choosing us and sharing your feedback at Extended Stay America. We understand your expectations for an ice machine and apologize for any inconvenience caused. Please know that our rooms are equipped with full-size refrigerators, eliminating the need for an ice machine. We appreciate your understanding and hope you found our other amenities satisfactory. If you need ice, our front desk staff can assist you. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable ... read more
First time… Although it was pretty dated decor and furnishings, it had a full sized kitchen and two desks which was handy for working. It seemed clean but there was a bit of an odor in the hallways and room, I’m guessing from various foods being made in the rooms. Overall pretty good. Great value for the price I paid. I will likely stay here again should the need arise.
This is one of the best hotels I've stayed at its in a good area.The hotel was clean,quiet,and the staff was very friendly I will definitely come back in the future.
Business response:
Dear Joseph, We are pleased everything went great for you during your visit to our city. Knowing our clean and comfortable rooms give you a good night's sleep is nice, and our location and excellent staff pleased you. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
It was decent enough for the price
Business response:
Dear Rema, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed the price of your stay. Please revisit us, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,065 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.