This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strong chemical smell. Sub par breakfast.
Business response:
Dear Rene, Thank you for reviewing your recent stay with our hotel. We are sorry that we failed to meet your expectations regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us anot... read more
It was a nice experience
Business response:
Dear RAJESH, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you enjoyed our location and have a great time here with the amenities provided. Every member is committed to ensuring our guests have a perfect time, so we appreciate your remarks. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management
This appears to be a property used by tradesmen who may need quarters for extended stays. And even though the cost is reasonable I cannot recommend this for families or older folks such as we.
Business response:
Dear Raymond, Thank you for your feedback. We appreciate your perspective on our property being suitable for extended stays. While it may cater to certain guest needs, we understand there may be better fits for families or older guests. We continuously strive to provide options catering to various guest preferences, and your insights are valuable. If your travel needs change, we'd be happy to assist you in finding accommodations better suited to your requirements in the future.SincerelyHotel Management
Needs updating. There is a certain foul smell in elevator.
Business response:
Dear Kathereen, Thank you for being our guest and sharing your observations. We are sorry for not living up to your expectations regarding the condition of our property and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,042 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.