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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This appears to be a property used by tradesmen who may need quarters for extended stays. And even though the cost is reasonable I cannot recommend this for families or older folks such as we.
Business response:
Dear Raymond, Thank you for your feedback. We appreciate your perspective on our property being suitable for extended stays. While it may cater to certain guest needs, we understand there may be better fits for families or older guests. We continuously strive to provide options catering to various guest preferences, and your insights are valuable. If your travel needs change, we'd be happy to assist you in finding accommodations better suited to your requirements in the future.SincerelyHotel Management
Needs updating. There is a certain foul smell in elevator.
Business response:
Dear Kathereen, Thank you for being our guest and sharing your observations. We are sorry for not living up to your expectations regarding the condition of our property and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Ma... read more
It had a particular smell the whole stay.
Business response:
Dear Desmond, We sincerely apologize for the concerns you experienced during your stay. Our team works diligently to provide a clean and comfortable environment, and we regret that this issue compromised your experience. We appreciate your candid feedback and assure you that we will follow up on your concerns to ensure that we are better prepared to serve you during your next stay. Thank you for your feedback, and we hope to see you soon.Sincerely,Hotel Management
The new look of the remodeled rooms with the laminate flooring is beautiful. The rooms are spacious and comfortable, the bed and bath linens are clean and fresh. The bathroom shower put out a strong relaxing spray. The kitchen was clean with plenty of counter space and a large refrigerator. The front desk staff are friendly and helpful, be sure to ask for the kitchen utensils. Thank you for a relaxing stay.
The property needs updates, very old. But, beds were comfortable, room was big. Residents hang outside in sitting area all day.. heard some loud incidents The grab and go breakfast was promptly all taken by residents, and was gone right away. When asked at the desk was told none left. When checking out, no one was around desk to get receipt ..Was told by another employee the desk clerk would be gone for about 10 min...we just left. Would not return...It's a shame, because it is in a nice area...near Crocker Park and great fo... read more
Business response:
Dear Laurie, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address the... read more
Dated property with very limited amenities. It is convenient to alot of things at Westlake.
Business response:
Dear Allen, Thank you for taking the time to share your impression of our hotel. While we are pleased that you loved our location, we are sorry for not meeting your expectations in your outlined areas. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.