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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property needs updates, very old. But, beds were comfortable, room was big. Residents hang outside in sitting area all day.. heard some loud incidents The grab and go breakfast was promptly all taken by residents, and was gone right away. When asked at the desk was told none left. When checking out, no one was around desk to get receipt ..Was told by another employee the desk clerk would be gone for about 10 min...we just left. Would not return...It's a shame, because it is in a nice area...near Crocker Park and great fo... read more
Business response:
Dear Laurie, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address the... read more
Dated property with very limited amenities. It is convenient to alot of things at Westlake.
Business response:
Dear Allen, Thank you for taking the time to share your impression of our hotel. While we are pleased that you loved our location, we are sorry for not meeting your expectations in your outlined areas. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more
Quiet area. The breakfast was grab and go. The entry doors are not automatic nor do they have stops that a short person could reach. This made moving a cart in and out cumbersome for a single traveler. It was a nice neighborhood to walk my dog.
Business response:
Dear Lucinda, We are thrilled Extended Stay America exceeded all your expectations for yourself and your pet. We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you for choosing to stay with us. We hope to have the oppor... read more
It had nice hot water, the beds were big enough and comfortable enough. So were some of the pillows. I didn’t like the kitchen, the carpet was old and VERY dirty. Also, the breakfast was deplorable. The rooms need work… walls, ceilings redone and repainted, stop allowing people to smoke in ANY of the rooms(could smell smoke EVERYWHERE). Also, I couldn’t take a bath because the plug for the drain was removed and the plug that pulls up to make it into a shower was unable to be moved. The security lock had very loose screws. No... read more
The room was great, no issues with the room or check in/out experience. The elevator and hallways smelled extremely bad of Marijuana and cigarettes.
Business response:
Dear Amy, Thank you so much for sharing your experience with us! We are thrilled you found your room comfortable and had a smooth experience from check-in to check-out. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management
Stay so-so Stay was ok but no plates or utensils provided. No maid service whatsoever.
Business response:
Dear Thomas, Thank you for your review. We apologize for any inconvenience caused by the lack of plates, utensils, and maid service during your stay. We appreciate your feedback and will address these issues with our team. Your comments will help us improve our services for future guests. We hope to welcome you back and provide a better experience next time.Sincerely,Hotel Management
Every single staff member was very very rude. They were out of every single supply no dishes no towels we were told not to bother them unless it’s for maintenance only.
Business response:
Dear David, We sincerely apologize for the rude behavior you encountered from our staff during your stay. This is certainly different from the level of service we strive to provide, and we take your feedback seriously. We also apologize for the inconvenience caused by the lack of supplies. This does not reflect our usual standards, and we will address this issue with our management team to ensure it does not happen again. We value your feedback and appreciate you bringing these matters to our attention. We hope you will give... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.