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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value Overall, the room was clean and spacious. The kitchenette was nice but could stand to have a few more utensils. The lack of a pool was disappointing as was the lack of free WiFi. I guess you get what you pay for! Overall, I would stay at this hotel again. If you are looking for a decent place to sleep with NO FRILLS AT ALL, this hotel is the place to stay.
Good Room for the Money This Extended Stay Chain are simple Hotels and Simple Rooms. This one was clean, well-equipped and a good value for the money. The only downside was location. It is conveniently off the highway, but in a business district with only one restaurant within walking distance. Breakfast is hard to find and not provided.
The parking lot we good. The food sucked.
check in person was barely friendly, bathroom countertop not clean, parking lot was full with smoking people but at least they didn’t smoke inside. Windows were thin and we could here all the traffic on I-25. Kitchen had Nothing!!! no coffeemaker, no cups, no cutlery. This hotel was the closest to the animal clinic where are dog got surgery.
I checked in for 2 days for work. My refrigerator didn’t work which I realized the first morning I woke up which ruined all my food. And then I tried to watch TV before I went to work and the cable was out. Called front desk when I got off work and all that was offered was no cable and they could bring in a new fridge. My food was already ruined and I just worked 13 hours, I don’t want to wait for someone to replace a fridge- I just want to relax! Will never stay there again!
Business response:
Dear Lana, We sincerely regret the inconvenience caused by the refrigerator and television issues. It is disappointing that these challenges affected your stay, especially after a demanding workday. Ensuring a comfortable and hassle-free experience is our priority, and we apologize for falling short. Your feedback is valuable, and we will address these concerns with our team to improve our service. While we understand your frustration, we hope you will reconsider and allow us another opportunity to provide the quality stay y... read more
Dirty room and ignored. It took forever to get help when we checked in. We were basically ignored. Our floors were dirty in the kitchen area and bathroom. We won't be staying here again. The only plus was the girl who checked us out was nice.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand how frustrating it is to experience service lapses and encounter cleanliness issues. Please know this is not representative of our standards. Your concerns will be addressed with our team to ensure such issues are not repeated. We appreciate you bringing these matters to our attention and hope you might reconsider staying with us in the future. We would love to welcome you back for the seamless visit you deserve.Sincerely,Hotel Management
Business response:
Dear Jody,Thank you for the feedback and we hope you will give us another chance to make it better.
The room didn't have the kitchen utilities they promised, I had to go and asked for them, which was not a problem, the problem was that the coffee pot was dirty, with old burnt coffee on it. I brought my dirty towels for an exchange, as I was ready to go back to my room and take a shower, to my surprise,, there were no clean towels. For sure, the hotel was not as expected.
Business response:
Dear Jaime, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the kitchen utilities and the cleanliness of the coffee pot. It is disappointing that we did not meet your expectations in these areas. Your concerns about the availability of clean towels are also noted, and we assure you that we are committed to improving our services. We appreciate your input, as it helps us enhance the experience for future guests. We hope to provide you with a much more sa... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.