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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in for 2 days for work. My refrigerator didn’t work which I realized the first morning I woke up which ruined all my food. And then I tried to watch TV before I went to work and the cable was out. Called front desk when I got off work and all that was offered was no cable and they could bring in a new fridge. My food was already ruined and I just worked 13 hours, I don’t want to wait for someone to replace a fridge- I just want to relax! Will never stay there again!
Business response:
Dear Lana, We sincerely regret the inconvenience caused by the refrigerator and television issues. It is disappointing that these challenges affected your stay, especially after a demanding workday. Ensuring a comfortable and hassle-free experience is our priority, and we apologize for falling short. Your feedback is valuable, and we will address these concerns with our team to improve our service. While we understand your frustration, we hope you will reconsider and allow us another opportunity to provide the quality stay y... read more
Dirty room and ignored. It took forever to get help when we checked in. We were basically ignored. Our floors were dirty in the kitchen area and bathroom. We won't be staying here again. The only plus was the girl who checked us out was nice.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand how frustrating it is to experience service lapses and encounter cleanliness issues. Please know this is not representative of our standards. Your concerns will be addressed with our team to ensure such issues are not repeated. We appreciate you bringing these matters to our attention and hope you might reconsider staying with us in the future. We would love to welcome you back for the seamless visit you deserve.Sincerely,Hotel Management
Business response:
Dear Jody,Thank you for the feedback and we hope you will give us another chance to make it better.
The room didn't have the kitchen utilities they promised, I had to go and asked for them, which was not a problem, the problem was that the coffee pot was dirty, with old burnt coffee on it. I brought my dirty towels for an exchange, as I was ready to go back to my room and take a shower, to my surprise,, there were no clean towels. For sure, the hotel was not as expected.
Business response:
Dear Jaime, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the kitchen utilities and the cleanliness of the coffee pot. It is disappointing that we did not meet your expectations in these areas. Your concerns about the availability of clean towels are also noted, and we assure you that we are committed to improving our services. We appreciate your input, as it helps us enhance the experience for future guests. We hope to provide you with a much more sa... read more
There was hair in the shower from a previous visitor. The free "breakfast" is a joke. Coffee and prepackaged muffins or nutrigrain bars. Right on the freeway. Dog barking a 7 am.
Business response:
Dear Stephen, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We assure you we are working hard t... read more
Business response:
Dear Rosetta,Thank you for letting us know we can improve. We invite you back so that your expectations can be meet.
It's close to grocery store. So it's good for people who want to cook. I have stayed in this chain hotel before, the cleaness is not good at this one.
Business response:
Dear Hsueh Chu, Thank you for your feedback. We are glad to hear you found the location convenient. However, we apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of cleanliness is a priority for us, and your comments will be addressed with our housekeeping team to ensure improvements. We appreciate your continued patronage and hope to provide a better experience in the future.Sincerely,Hotel Management
Worst stay Customer service was great being able check in a little bit early. When we walked into the room it had a weird smell (which stayed the whole stay), and a big red stain on the carpet. Next morning around 09:00 AM we had a knock on the door from the cleaning service, the lady asked if she could clean the room. I responded with no, check-out isnt until 11, stated we only stayed the night we will be leaving soon then again asked if she could clean our room. There wouldnt of been a point if she cleaned because we were ... read more
Business response:
Dear Camryn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.