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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair in the shower from a previous visitor. The free "breakfast" is a joke. Coffee and prepackaged muffins or nutrigrain bars. Right on the freeway. Dog barking a 7 am.
Business response:
Dear Stephen, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We assure you we are working hard t... read more
Business response:
Dear Rosetta,Thank you for letting us know we can improve. We invite you back so that your expectations can be meet.
It's close to grocery store. So it's good for people who want to cook. I have stayed in this chain hotel before, the cleaness is not good at this one.
Business response:
Dear Hsueh Chu, Thank you for your feedback. We are glad to hear you found the location convenient. However, we apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of cleanliness is a priority for us, and your comments will be addressed with our housekeeping team to ensure improvements. We appreciate your continued patronage and hope to provide a better experience in the future.Sincerely,Hotel Management
Worst stay Customer service was great being able check in a little bit early. When we walked into the room it had a weird smell (which stayed the whole stay), and a big red stain on the carpet. Next morning around 09:00 AM we had a knock on the door from the cleaning service, the lady asked if she could clean the room. I responded with no, check-out isnt until 11, stated we only stayed the night we will be leaving soon then again asked if she could clean our room. There wouldnt of been a point if she cleaned because we were ... read more
Business response:
Dear Camryn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This property is old. My room had a shower that was running all the time. No outlets by bed. No lights that worked wall. Moth flew out from under bed. Juat a sketchy property.
Business response:
Dear Renee, Thank you for sharing your feedback with us. We appreciate your insights, although we regret that your recent experience did not meet your expectations. We apologize for the issues you encountered with the shower, outlets, and lighting in your room, as well as the presence of a moth. Maintaining a comfortable and well-maintained environment is important to us, and we are sorry for falling short in this instance. Your comments have been shared with our maintenance team to address these concerns promptly. We value ... read more
Room was alright, but there was a person actively trying to get into peoples cars in the parking lot. Very hot inside the facility outside of the room.
Business response:
Dear Malachi, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
This hotel had no basic amenities in the room, like not even a tiny bar of soap for washing hands. Some dishes and a coffee pot could be requested. Grab and go breakfast was very limited we went down 45min before it closed and they were out of several things including coffee. Had to ask for all towels, there was no bath matt so our bathroom floor didn't stay nice very long. The shower drained very slowly so you stood in water while you showered and the tub always looked dirty from the standing soap scum. The expedia pictures... read more
Business response:
Dear Jeannette, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the lack of basic amenities in the room and the limited breakfast options. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short in your case. Your comments have been shared with our team to address these issues promptly. We appreciate your feedback as it helps us improve our services. W... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.