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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad conditions and bad service of the staff
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Took an hour to check in. Front desk made you feel like your bugging them and why are you asking them for room amenities.
Business response:
Im terribly sorry for the experience you had at check in. You are never a bother and we pride ourselves on supplying each guest with a "WOW" experience. I would like to speak to you further about your experience, so I may ensure this never happens again and to make it right. Please reach out to the hotel directly.
No maid service, staff not friendly at all. Bed was comfortable and I loved having a refrigerator and microwave. Website said kitchenette had utensils. Our cabinets and drawer had nothing. Shower had hot water and soap and shampoo but no conditioner. Overall I would give it a C due to the staff.
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Also, we are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest.We value your feedback,... read more
Blood stain on my pillow. The bed was hard as rocks and tge bathtub was so clogged up qitghair it took the majority of the day ro drain. Oh also I stayed 7 or 8 days amd got woken up twice by hlise cleaning at 9 o'clock even tgoigh checkout isnt until 11. They also dont have the do kot disturb signs for the door handle. I wouldn't stay here for half the price.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
🖕🖕🖕DO NOT STAY HERE🖕🖕🖕🤮🤦❌🚫🚱♨️ My stay was terrible never again my car alarm wouldn't stop going off and I was o. The phone with the auto store getting instructions on how to disable the horn and I hear a bang on my window it was the hotel staff asking me who I was like she didn't remember she checked me into my room and then said is this your car I said yes and my husband proceeded to show her his driver's license and the registration and she went to the back of my car and said we had no plates when we do they are ... read more
Business response:
Stephanie, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I stayed for 3 nights. The first night we bought a bunch of food to last us the whole trip. The next day we realized the food had gone bad and it wasn’t cold. We had to go buy all new food. We turned the refrigerator up to the highest setting (5) thinking we had solved the problem. The new food was ruined. So, we had to go back out and buy microwaveable foods. I asked the front desk lady for 2 cups and 2 dishes, she handed me dirty ones. The plates literally had black stuff on them. I had to ask 3 times for clean plates. Fri... read more
Business response:
Ashley, thank you for being our guest. We apologize for the faulty refrigerator you had in your suite. Your feedback has been discussed with our maintenance team to make the necessary repairs. We have also asked our front desk team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Front desk could be a lot nicer. Asked too many questions about personal life.
Business response:
Dawn, thank you for being our guest. We were disappointed to read your feedback and apologize for your less than stellar stay. Our team prides itself on delivering exceptional hospitality, so we are sorry this was not your experience. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you give us an opportunity to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
If you just need a place to lay your head then its ok. Other than that this willb
Business response:
Thank you for our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.