This profile has been claimed by the business owner or representative.
Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Initially the room hopping was annoying at best. (First attempt already had guests in our assigned room, second attempt for my non-smoking room smelled like a team of sailors on leave with unlimited cigarettes, third and final attempt at placing us in a room left us with a ground floor unit with sticky hardwood floors). From my first phone call to inform them of our late arrival (rude) up to the single ply sandpaper TP, this visit was one of the worst EVER experienced for this frequent traveler. No effort made to apologize o... read more
Business response:
Doug, thank you for your feedback. We apologize for the issues you had with all the accommodations and the inconvenience it caused. We understand the frustration you must have had after all the traveling and still not getting the comfort in your stay. Please be assured we will share your concerns with the housekeeping and maintenance teams to make sure corrective measures are taken. We value your continuous business and hope you will give us another chance whenever you are in this area so that we can make it up to you. Since... read more
The room was dirty. There were crumbs all over the counter from the previous guest. The room smelled musty.
Business response:
Jennette, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Bad Conditions, Rude Staff, not satisfactory break Conditions: Bad -Kitchen fanitured, but cooking stoves didn't heat -Coffee machine placed, but didn't work -Bathroom light intermittently turned off, and stopped lighting eventurelly Staff: most staffes are heartful, but a rude female staff employed. She didn't take a sincere attitude to a non English-native customer, but shouted rudely when that customer didn't understand her usage of idiom. Breakfast are surved, but only instant oat meal, muffins, and granola bars every mo... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Even more distressing is the fact that you were met with anything but less than exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. Please allow us to regain your trust by staying with us ... read more
Bad conditions and bad service of the staff
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Took an hour to check in. Front desk made you feel like your bugging them and why are you asking them for room amenities.
Business response:
Im terribly sorry for the experience you had at check in. You are never a bother and we pride ourselves on supplying each guest with a "WOW" experience. I would like to speak to you further about your experience, so I may ensure this never happens again and to make it right. Please reach out to the hotel directly.
No maid service, staff not friendly at all. Bed was comfortable and I loved having a refrigerator and microwave. Website said kitchenette had utensils. Our cabinets and drawer had nothing. Shower had hot water and soap and shampoo but no conditioner. Overall I would give it a C due to the staff.
Business response:
Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Also, we are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest.We value your feedback,... read more
Blood stain on my pillow. The bed was hard as rocks and tge bathtub was so clogged up qitghair it took the majority of the day ro drain. Oh also I stayed 7 or 8 days amd got woken up twice by hlise cleaning at 9 o'clock even tgoigh checkout isnt until 11. They also dont have the do kot disturb signs for the door handle. I wouldn't stay here for half the price.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.