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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So gross
Business response:
Sarah, please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
First off, usually when you get a room with a kitchen, you have stuff to cook with. It was empty. I had a fridge microwave and 1burner. No coffee maker. The room stunk and the floor was dirty. The breakfast was a joke as well.
Business response:
Christa, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Regarding your concerns with the in-room amenities, please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback... read more
Try Somewhere Else We will not be back to this hotel. Huge mix-up as we checked in. We had booked a king room, but it had been given away. The girl at the front desk did her best, but there were no double rooms left, so she put me and my husband in adjacent single rooms. Not ideal, but we were willing to roll with it. The first night the toilet in one room started clogging. Not overflowing, but nothing going down. When we notified the front desk the next morning we were informed that there is no maintenance on the weekends a... read more
Business response:
Debra, thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we regret disappointing you. We also apologize for the maintenance issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest exper... read more
Initially the room hopping was annoying at best. (First attempt already had guests in our assigned room, second attempt for my non-smoking room smelled like a team of sailors on leave with unlimited cigarettes, third and final attempt at placing us in a room left us with a ground floor unit with sticky hardwood floors). From my first phone call to inform them of our late arrival (rude) up to the single ply sandpaper TP, this visit was one of the worst EVER experienced for this frequent traveler. No effort made to apologize o... read more
Business response:
Doug, thank you for your feedback. We apologize for the issues you had with all the accommodations and the inconvenience it caused. We understand the frustration you must have had after all the traveling and still not getting the comfort in your stay. Please be assured we will share your concerns with the housekeeping and maintenance teams to make sure corrective measures are taken. We value your continuous business and hope you will give us another chance whenever you are in this area so that we can make it up to you. Since... read more
The room was dirty. There were crumbs all over the counter from the previous guest. The room smelled musty.
Business response:
Jennette, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Bad Conditions, Rude Staff, not satisfactory break Conditions: Bad -Kitchen fanitured, but cooking stoves didn't heat -Coffee machine placed, but didn't work -Bathroom light intermittently turned off, and stopped lighting eventurelly Staff: most staffes are heartful, but a rude female staff employed. She didn't take a sincere attitude to a non English-native customer, but shouted rudely when that customer didn't understand her usage of idiom. Breakfast are surved, but only instant oat meal, muffins, and granola bars every mo... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Even more distressing is the fact that you were met with anything but less than exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. Please allow us to regain your trust by staying with us ... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.