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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like just about everything at this property, there were stains on the bed and bedsheets. The bed was extremely uncomfortable, the bathtub was excruciatingly small. There was Also a broken knob on the stove. And last but not least they said they had a breakfast but the only things they had were coffee, muffins, oatmeal that you had to put in a cup, and granola bars. They said it was a “grab and go” breakfast but that wasn’t much of anything at all. And if I’m going to pay over $100 per night I at least expect to get... read more
Business response:
Dear Rebecca, thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are also sorry for the disappointment you had regarding... read more
So gross
Business response:
Sarah, please accept my apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better. Sincerely, Hotel Management
First off, usually when you get a room with a kitchen, you have stuff to cook with. It was empty. I had a fridge microwave and 1burner. No coffee maker. The room stunk and the floor was dirty. The breakfast was a joke as well.
Business response:
Christa, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Regarding your concerns with the in-room amenities, please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback... read more
Try Somewhere Else We will not be back to this hotel. Huge mix-up as we checked in. We had booked a king room, but it had been given away. The girl at the front desk did her best, but there were no double rooms left, so she put me and my husband in adjacent single rooms. Not ideal, but we were willing to roll with it. The first night the toilet in one room started clogging. Not overflowing, but nothing going down. When we notified the front desk the next morning we were informed that there is no maintenance on the weekends a... read more
Business response:
Debra, thank you for your feedback. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we regret disappointing you. We also apologize for the maintenance issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest exper... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.