This profile has been claimed by the business owner or representative.
Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well I used expedia as I always have for the best price. Many many friends recommend it and I loved it. Sunday the 3rd sept I went on line and the price they billed me was $145.00. When I check in the lady told me $110.00 I was shocked of the $35.00 more by Expedia. Any answers? Monte Lalman 601 Free Rein #1 Horseshoe Bay Tx. 78657
Business response:
Dear Monte, Thank you for taking the time to share your experience with us. We apologize for any billing concerns that you are having. For reservations made through a third-party prepaid booking site, financial inquiries must be made through them. However, we suggest reaching out to the hotel as soon as possible if we can assist in resolving this issue. Thank you for bringing this to our attention. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management
Dirty floors and bathroom
Business response:
Dear Ruben, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Mana... read more
Staff rude and VERY Ltd staffing hours. I very “not our problem attitude”.
Business response:
Dear Jeani, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,H... read more
Our room smelled disgusting the entire time we were there. We asked for air dragnet and they gave us a bottle of Fabreeze and we used almost the entire bottle and it still smelled horrible. When we got into our room, the refrigerator was defrosting and smelled horrendous. They did swap it out for another right away. When we went to check in we were told there were no king beds which is what we reserved and then they finally said okay we could get one but would have to wait. We will never stay there again.
Business response:
Dear Terry, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh. Our apologies for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
I did not like just about everything at this property, there were stains on the bed and bedsheets. The bed was extremely uncomfortable, the bathtub was excruciatingly small. There was Also a broken knob on the stove. And last but not least they said they had a breakfast but the only things they had were coffee, muffins, oatmeal that you had to put in a cup, and granola bars. They said it was a “grab and go” breakfast but that wasn’t much of anything at all. And if I’m going to pay over $100 per night I at least expect to get... read more
Business response:
Dear Rebecca, thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are also sorry for the disappointment you had regarding... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.