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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is old. My room had a shower that was running all the time. No outlets by bed. No lights that worked wall. Moth flew out from under bed. Juat a sketchy property.
Business response:
Dear Renee, Thank you for sharing your feedback with us. We appreciate your insights, although we regret that your recent experience did not meet your expectations. We apologize for the issues you encountered with the shower, outlets, and lighting in your room, as well as the presence of a moth. Maintaining a comfortable and well-maintained environment is important to us, and we are sorry for falling short in this instance. Your comments have been shared with our maintenance team to address these concerns promptly. We value ... read more
Room was alright, but there was a person actively trying to get into peoples cars in the parking lot. Very hot inside the facility outside of the room.
Business response:
Dear Malachi, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
This hotel had no basic amenities in the room, like not even a tiny bar of soap for washing hands. Some dishes and a coffee pot could be requested. Grab and go breakfast was very limited we went down 45min before it closed and they were out of several things including coffee. Had to ask for all towels, there was no bath matt so our bathroom floor didn't stay nice very long. The shower drained very slowly so you stood in water while you showered and the tub always looked dirty from the standing soap scum. The expedia pictures... read more
Business response:
Dear Jeannette, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the lack of basic amenities in the room and the limited breakfast options. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short in your case. Your comments have been shared with our team to address these issues promptly. We appreciate your feedback as it helps us improve our services. W... read more
Well I used expedia as I always have for the best price. Many many friends recommend it and I loved it. Sunday the 3rd sept I went on line and the price they billed me was $145.00. When I check in the lady told me $110.00 I was shocked of the $35.00 more by Expedia. Any answers? Monte Lalman 601 Free Rein #1 Horseshoe Bay Tx. 78657
Business response:
Dear Monte, Thank you for taking the time to share your experience with us. We apologize for any billing concerns that you are having. For reservations made through a third-party prepaid booking site, financial inquiries must be made through them. However, we suggest reaching out to the hotel as soon as possible if we can assist in resolving this issue. Thank you for bringing this to our attention. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management
Dirty floors and bathroom
Business response:
Dear Ruben, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Mana... read more
Staff rude and VERY Ltd staffing hours. I very “not our problem attitude”.
Business response:
Dear Jeani, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,H... read more
Our room smelled disgusting the entire time we were there. We asked for air dragnet and they gave us a bottle of Fabreeze and we used almost the entire bottle and it still smelled horrible. When we got into our room, the refrigerator was defrosting and smelled horrendous. They did swap it out for another right away. When we went to check in we were told there were no king beds which is what we reserved and then they finally said okay we could get one but would have to wait. We will never stay there again.
Business response:
Dear Terry, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Our housekeeping team works hard to keep the area clean and fresh. Our apologies for your disappointment. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,965 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.