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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was really nice and friendly. The amenities could have been better, at least a coffee machine and coffee and tea.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
check in with quick and easy which is what I had expected overall I was happy with my check in the room what fairly clean the bathroom had upgrades however there were a few areas that should have been cleaned or replaced such as tub drain had rust and tile table shower wasn't scrubbed properly as to the breakfast dissatisfied a lot of people don't necessarily drink coffee or eat muffins in the morning I understand that this is the type of breakfast due to the fact the Extended Stay provide you with a kitchen of your own howe... read more
Business response:
Thank you for the feedback. We are sorry your room was not serviced to the level it should have been and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more diligent in their efforts so that our future guests never encounter a similar issue. Sincerely, Hotel Management
They only have 1rollout bed in the whole building and I ended up having to find it.. Not very good at the whole customer service area.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you experienced due to the shortage of the in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
LOVELY SERVICE QUICK AND EASY CHECK IN CLEAN ROOM NICE AND PEACEFUL
Business response:
Thank you for making Extended Stay America a part of your plans. It feels so good to know you were happy with the comfort of your well-appointed room and that you liked our courteous service at the time of check-in. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
Business response:
Diamonique, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Good value Needed a place to crash for the night...Was convenient and clean...The price was right...I had no expectations, but was glad I chose this option...😊
Business response:
Bernard, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.
I really appreciated the customer service provided by the front desk staffs. I've been here multiple times and they have always treated me so kindly. The rooms for the most part nice and clean. I do wished they had a ice maker and pots and pans to cook he their full kitchen. Other than that, this is my preferred stay when I need a place.
Business response:
Thank you for returning to Extended Stay America. We're glad you were impressed with the service provided by our associates and that you loved your well-appointed room. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,214 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.