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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kevin, thank you for the wonderful review. We are thrilled that you enjoyed every aspect of your stay with us at Extended Stay America and hope to see you again soon! Sincerely, Hotel Management
I booked this room thru the Hotels.com website for what I thought was a discounted price of $85. Once arriving to claim my reservation I was told by the receptionist/concierge that the room would only be $67. The only catch was I would have to pay for it by utilizing my credit card at the front desk. At this point I believed I was really getting a deal. This was until I reviewed my credit card statement, whereas, I had been charged for the same room twice. Once by Hotels.com at a price of $85. And the second charge at the ho... read more
Business response:
Joe, thank you for reviewing us. We are glad to know you had an overall great stay. However, we are sorry for the problems you experienced with your reservation. We have discussed this incident with our team members to see what went wrong. We hope the positive aspects of your stay will give us a chance to impress you the next time you are in this area. Sincerely, Hotel Management
Snow was in the forecast and I had pre-paid to attend a course in Ellicottt City the next morning. I was able to make the reservation at the last minute and the rate was reasonable. It was within close proximity to the course. The staff was friendly.
Business response:
Thank you for staying with us. We are glad to read you liked our courteous service and affordable rates and that our location was convenient for your needs. That being said, we are sorry for the issues you had in your room and regret the inconvenience caused. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
The staff was terrific. The heater and frig in the room were too noisy and had to be turned off.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and had an overall nice time with us. Your feedback with regard to the in-room amenities has been shared with our maintenance team in an effort to improve our guest experience moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
a good long term place to stay I selected this hotel with some trepidation after reading some of the prior negative reviews. In the end I chose this hotel because the experienced reviewers had positive experiences. The negative reviews came from persons with one or two reviews only. I am pleased to write that nothing that was described happened to me during my stay. The room was absolutely clean, not even mold in the bathroom. The bed was firm and comfortable enough for me. The front desk staff was helpful and accommodating... read more
Business response:
Derrick, thank you for choosing to stay at Extended Stay America. We are glad to read you liked our courteous service and convenient location as well as your well-appointed room. Your feedback is valuable as it will help us improve moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
EXPERIENCE WAS GOOD CHECKING IN BUT ROOM SMELLED STALE AND bathroom had no shower curtain, so big mess. no ice machine was inconvenient if you wanted TO BUY OR BRING SOMETHING IN. BED WAS COMFORTABLE BUT STINGY WITH PILLOWS AND BLANKETS
Business response:
Thank you for choosing to stay at our hotel. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Business response:
Lisa, thank you for the awesome rating about your experience at Extended Stay America. Making you happy makes us happy! We are glad that everything went well during your stay and that our hospitality made for a memorable experience. It was a pleasure having you with us, and we hope to serve you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 4.2 star rating with 1,214 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.